Customer Specialist

St Lukes Advice Centre | 40 hours per week

Adaptable roster across Monday - Sunday

At ASB, we're all about helping our customers get "One Step Ahead" by providing exceptional service and building lasting relationships. As the first point of contact for many of our customers, our Customer Specialists play a vital role in creating positive experiences while helping customers confidently navigate their everyday banking needs. Based in our St Lukes Advice Centre, you'll join a supportive team passionate about making banking simple, easy and convenient for the communities we serve.

The successful candidate must be fluent in both Mandarin and English to support the needs of our diverse customer base.

Te Tūranga | The role

As a Customer Specialist, you'll be the welcoming face of ASB, helping customers with a wide range of everyday banking needs while identifying opportunities to improve their financial wellbeing. You'll support customers across multiple channels, educate them on digital banking solutions, and connect them with specialist teams when needed.

You'll have meaningful conversations that help customers get the most from their banking experience while delivering service that is simple, personal and proactive.

Ō pūkenga | About you

We're Looking For Someone Who

- Is fluent in both Mandarin and English
- Has previous customer service, retail or hospitality experience
- Enjoys building relationships and helping people
- Has strong communication skills and a genuine passion for customer service




- Is comfortable learning new technology and helping others use digital tools
- Demonstrates empathy, resilience and adaptability
- Has excellent organisation and time management skills
- Brings a positive, proactive and growth-focused mindset
- Enjoys working in a fast-paced team environment
- Can work a flexible roster across Monday - Sunday

Why St Lukes? Perfectly positioned in central Auckland, St Lukes combines city convenience with a welcoming community feel. Home to one of Auckland's premier shopping destinations, surrounded by cafés, restaurants, and fantastic transport connections, you'll enjoy easy access to the CBD while building your career in a bustling and diverse local hub.

Working at ASB

At ASB, our values guide everything we do.

Kia Manaaki - Care

We lift people with Care, putting our people, customers and communities at the heart of what we do.

Kia Māia - Courage

We act with Courage, protecting what is right and solving challenges together.

Kia Mahira - Curiosity

We lead with Curiosity, seeking different perspectives and continuously learning to create better outcomes.

If you're passionate about delivering exceptional customer experiences and excited about helping customers thrive, we'd love to hear from you.

Me pēhea te tono | How to apply

Apply today and take the next step in your career with ASB. Based on our current workforce needs, we are only able to consider candidates who have permanent work rights in New Zealand.

Please note that roster patterns may vary and will include weekends as part of the Monday - Sunday operating hours.

📌 Customer Specialist - St Lukes Advice Centre (Mandarin Speaker) (Gundaroo)
🏢 Asb Bank
📍 Gundaroo