Role Description This part-time remote role as a Customer Success Specialist / Customer Onboarding Specialist at TallerCV focuses on guiding new clients through the onboarding process and ensuring a smooth experience with CV and LinkedIn enhancement services. Day-to-day responsibilities include welcoming and educating new clients, understanding their career goals, and explaining service options and timelines clearly. The role involves providing responsive customer support via email, chat, and video calls, resolving questions or issues, and proactively following up to ensure customer satisfaction.

The specialist will track client progress, collect feedback, and share insights with the team to improve processes and service quality. Collaboration with consultants and operations to streamline workflows and maintain accurate records in CRM or tracking tools is also part of the role.

Qualifications

- Strong focus on Customer Satisfaction, with a client-first mindset and ability to build trust and long-term relationships.




- Solid Analytical Skills to interpret client feedback, identify patterns, and propose improvements to onboarding and support processes.
- Experience in Customer Support and Customer Service, including handling inquiries, managing expectations, and resolving issues professionally.
- Excellent Communication skills, both written and verbal, in en_US, with the ability to explain services and processes clearly and empathetically.
- Comfort working remotely, with reliable internet access, self-organization, and time management suitable for a part time schedule.
- Previous experience in customer success, onboarding, career services, HR, or related fields is beneficial.
- Familiarity with CRM or support tools (e.g., ticketing systems, chat platforms) and basic office software is an advantage.
- Ability to work with diverse clients in a gender-neutral, inclusive, and non-discriminatory manner.

📌 Customer Success Specialist / Customer Onboarding Specialist (Australia)
🏢 TallerCV – CVs y LinkedIn con los que SÍ te llaman
📍 Australia