We're seeking a Digital Experience Business Analyst to support Council's digital transformation by analysing, redesigning and improving community-facing and internal business processes.
In this role, you'll work closely with stakeholders across the organisation to map customer journeys, identify improvement opportunities, and design simpler, more efficient services that enhance customer experience. You'll play a key role in supporting the implementation of a modern CRM platform, driving digitisation, automation and continuous improvement.
About You
- Experienced in business analysis, process improvement or service design.
- Skilled in stakeholder engagement, workshop facilitation and requirements gathering.
- Passionate about customer experience and human-centred design.
- Strong analytical and problem-solving skills.
- Experience with digital transformation or CRM projects is highly regarded.
Further details: For more information, please contact Nathan Tenaglia, Manager Digital Experience on 03 6211 8200.
How To Apply
- Before you begin,
please ensure you have read the Position Description and the Key Selection Criteria.
- Applications must be submitted by using the online form on council’s website. You can save your application as you progress.
- Employment will be subject to satisfactory pre-employment background checks, which may include the following:
- - National Police check
- Right to work in Australia check
- Reference checks
- Health assessment, including drug and alcohol testing
Applications close Tuesday, 8 September 2026. The Child and Youth Protected Organisations Framework is in place across Kingborough Council, safeguarding children and young people accessing our services and facilities. Your commitment to this framework is essential to improving the way we work with vulnerable people, by implementing strategies and actions to promote child safety and wellbeing, and prevent harm to children and young people.
Kingborough
Council incorporates Tasmania’s Child and Youth Safe Standards in its recruitment process, ensuring the safety and well-being of children and young people in our community.
📌 Digital Experience Business Analyst (Kingston)
🏢 Kingborough Council
📍 Kingston
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