EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE CHANCE

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As an Eligibility Officer, you'll play a pivotal role at the very start of a worker's compensation claim journey. Every claim begins with a story, and you'll be at the centre of uncovering the facts, assessing the evidence, and making decisions that can shape a person's recovery and return-to-work experience.

This is far more than a processing role. You'll use your curiosity, critical thinking, and problem-solving skills to gather information from workers, employers, medical professionals, and other stakeholders. By asking the right questions and analysing the available evidence, you'll make fair and timely decisions on whether claims should be accepted or declined.

If you enjoy solving complex problems, connecting the pieces of a situation, and building relationships with people from all walks of life, this is a role where you'll thrive. Every day brings new challenges, unique circumstances, and the opportunity to make a meaningful difference in the lives of others.

This will be a permanent,



full-time position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.

YOUR RESPONSIBILITIES

- Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process
- Assess and determine workplace injury claims of varying complexity, ensuring decisions are made accurately, consistently, and within legislative and organisational requirements.
- Assist worker and employers to navigate the claims process, by providing them with education and guidance to support with facilitating safe recovery and timely, lasting return to work outcomes
- Develop and implement effective strategies to support the achievement of key performance and remuneration measures

ABOUT YOU

- Strong customer service focus with excellent written and verbal communication skills and the ability to analyse information to make a decision in line with the Return to Work Act
- High attention to detail and organisational skills with the ability to problem solve and make informed decisions

- Confidently navigate challenging conversations with empathy, professionalism and care.
- Analyse information and make sound decisions based on legislation,



policy and evidence.
- Communicate complex information in a clear, practical and easy-to-understand way.
- Adapt quickly to new systems, processes and legislative requirements.
- Maintain accuracy, sound judgement and a customer-focused approach in a fast-paced environment.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

📌 Eligibility Officer (Adelaide)
🏢 EML
📍 Adelaide