- Join an iconic brand built on human touch with a playful side
- Bring our Food & Beverage experience to life through flawless operational execution.
- Full-time gig, free gym membership (for you and a buddy), discounted PT + more benefits

In a nutshell The Field Operations Specialist is responsible for driving the consistent execution of Virgin Active's Food & Beverage operating model across our social wellness club network. Reporting to the National Food & Beverage Manager, this field-based role supports the successful implementation of Virgin Active's food and beverage offerings, including Kauai and U Health, through menu launches, promotions, operational standards and commercial initiatives. Working closely with club leadership teams, the Field Operations Specialist builds operational capability, supports performance improvement and helps deliver exceptional member experiences while contributing to Virgin Active's purpose of changing people's lives for the better through wellness. A day in the life

- Conduct regular club visits to assess operational performance and provide hands-on support to Food & Beverage teams.
- Support clubs to implement Food & Beverage initiatives and operational priorities.
- Analyse operational data and identify opportunities for improvement.
- Support Club General Managers and Food & Beverage teams in implementing actions to improve commercial outcomes.
- Track performance against key performance indicators and escalate risks or trends to the National Food & Beverage Manager.
- Coordinate and support the execution of menu launches, seasonal promotions and Food & Beverage activations.
- Assist with implementation of new products, processes and systems.
- Provide on-the-ground coaching to club-based Food & Beverage teams.




- Deliver operational projects and initiatives as assigned by the National Food & Beverage Manager.
- Support testing, implementation and post-launch review of operational initiatives.
- Build effective working relationships with Club General Managers and Food & Beverage leaders.
- Participate in regular meetings with Virgin Active, Kauai and U Health teams based in South Africa and other key stakeholders as required.
- Provide operational insights and recommendations based on field observations and performance data.

To land this gig… and your ongoing mindset

- You have 3+ years' experience in hospitality, food and beverage, retail operations or a multi-site operational support role, supported by relevant qualifications or equivalent industry experience, and can work a non-traditional schedule with regular travel between club locations.
- You have aligned experience. You understand how to drive operational execution across multiple sites and use performance data to improve commercial outcomes.
- You are people-focused. You build strong relationships, coach operational teams effectively and understand the connection between team engagement and business performance.
- You are self-assured. You communicate confidently, exercise sound judgement and can influence stakeholders at all levels of the business.
- You are driven. You take ownership,



deliver results and consistently follow through on commitments and priorities.
- You have a can-do approach. You are adaptable, solutions-focused and thrive in a fast-paced environment where priorities can change quickly.

What we offer you

- Build a career with one of the world's most recognised and exciting brands.
- Play a key role in bringing Kauai and U Health to life across Australia, helping more people access nutritious, real food as part of their wellness journey.
- Directly contribute to Virgin Active's purpose of changing people's lives for the better through wellness.
- Performance incentive opportunities aligned to business outcomes.
- A free Virgin Active membership for you (and your buddy) to enjoy our world-class social wellness clubs.
- Discounted personal training and access to wellness-focused products and services.
- Special deals with our retail and service partners.
- The autonomy and variety that comes with a field-based role, supporting our social wellness clubs across the network and making a visible impact on business performance.
- Paid parental leave to spend time with your new little human.
- Ongoing personal and professional development opportunities.
- Confidential 24-hour support through our Employee Assistance Program.
- A culture that encourages you to bring your whole self to work, challenge the status quo and make a meaningful impact.
- Fun. It's part of our success. We work hard, celebrate wins and believe outstanding results come from great people enjoying what they do.

Ready for a career r/evolution? Life is too short for boring jobs. If you’re driven by people, performance and purpose, this is where you belong.

📌 Food & Beverage Field Operations Specialist (Sydney)
🏢 Virgin Active
📍 Sydney