We are seeking dynamic leaders to join our Frontline Operations group.

As an Assistant Director in Frontline Operations, you will undertake an essential leadership role while ensuring achievement of all priorities within your work area. You’ll lead a diverse workforce to achieve key corporate and business objectives. Success in this role comes from achieving results through people building capability, fostering engagement and creating an environment where individuals and teams can perform at their best.

You will influence the design and development of tailored strategies that deliver contemporary client experiences and outstanding results for business.

You will inspire a future-focused mindset, foster innovation and continuous improvement, and create an workplace where people can thrive and grow. Your relationship and negotiation skills will ensure that strategic partnerships and effective planning for new initiatives are implemented.

Depending on your area of expertise you will:

- lead and manage large teams, including in contact centre environments that may operate on scheduled work patterns
- lead the delivery of quality telephony and processing services that meet community needs and service commitments
- build capable, engaged and high-performing teams by coaching, developing and supporting staff
- support teams to adapt to changing priorities, new initiatives and emerging business needs
- provide technical guidance or advice to clients and staff to assist in resolving complex or sensitive issues
- analyse information and data to identify issues,



risks and opportunities, and provide advice to leaders and stakeholders
- lead, coordinate and monitor a variety of work/case management activities, provide advice and recommendations to solve complex workforce and workload issues
- lead the delivery of quality telephony and processing services that meet community needs and service commitments
- through active and strategic engagement, deliver tailored and contemporary outcome focused solutions that optimise debt recovery, on time lodgement, facilitate ongoing willing participation in the taxation and superannuation systems and influence client behaviour
- translate complex insights or technical requirements into actions to resolve a range of procedural or technical issues
- work closely with business partners and leaders to ensure staff have the tools, knowledge and support they need to succeed.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

📌 Frontline Operations Assistant Director (Melbourne)
🏢 Australian Taxation Office
📍 Melbourne