About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments.

Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About The Role

As General Manager - Operations, you will lead LifeFlight's operational functions, overseeing the Communications, Coordination and Control (C3) Centre, resource management, contract delivery and operational readiness to ensure the safe, efficient and sustainable delivery of our 24/7 aeromedical, emergency response and aviation services.

Leading a complex, safety-critical environment, you will drive excellence across planning, aviation coordination, workforce and resource optimisation, emergency management and continuous improvement. Working closely with operational leaders and key stakeholders, you will ensure exceptional service delivery while fostering a high-performing, safety-focused culture.

This is a unique opportunity to strengthen LifeFlight's operational performance, build stakeholder partnerships, support commercial growth, and lead initiatives that enhance capability, performance and the delivery of life-saving services to communities across Australia.

This is a permanent, full-time position based at LifeFlight's Head Office in the Brisbane CBD.

About You

You are an accomplished operational leader with a proven ability to lead high-performing teams in a complex, fast-paced and safety-critical environment. You combine strategic thinking with sound judgement, enabling you to make confident decisions while maintaining a strong focus on safety, service excellence and continuous improvement. An authentic and collaborative leader, you build capability, foster engagement and develop trusted relationships with stakeholders at all levels.

To be successful in this role, you will ideally bring:





- Demonstrated senior leadership experience within aviation, aeromedical, emergency services or another complex 24/7 operational setting.
- Strong knowledge of aviation operations, including operational planning, tactical scheduling, resource optimisation, business continuity, operational risk management, CASA regulations, Safety Management Systems (SMS) and emergency response.
- Proven success delivering contract performance, operational excellence, quality assurance and continuous improvement initiatives.
- Exceptional leadership, communication and stakeholder management skills, with the ability to influence, collaborate and build strong relationships across diverse teams.
- Strong analytical, problem-solving and decision-making skills, with the ability to remain calm and effective in high-pressure environments.
- Experience leading organisational change, developing high-performing teams and fostering a culture of accountability, safety and continuous improvement.
- Sound commercial and financial acumen, including budget management, financial oversight and identifying operational efficiencies.
- High-level proficiency in Microsoft Office and operational systems relevant to a complex service delivery environment.

This is an outstanding opportunity to join one of Australia's leading aeromedical organisations and play a pivotal role in delivering life-saving services to communities across Queensland and beyond. If you are passionate about operational excellence and making a meaningful difference through exceptional leadership, we would love to hear from you. Why LifeFlight?

Meaningful Impact: Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services,



and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support: At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity.

By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options: As an employee of LifeFlight, you have the prospect to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support.

This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community. If you believe you have the necessary skills and experiences we would love to hear from you today.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications will be reviewed as submitted.

Applications close on Friday, 18 September 2026.

📌 General Manager, Operations (Brisbane)
🏢 LifeFlight
📍 Brisbane