Fantastic newly created role, designed to maxmise revenue, yield and channel performance in AUNZ.

- Develop and execute OTA and digital distribution strategies
- Fun, energetic and inclusive culture!
- Beautiful Sydney CBD offices, close to public transport, shops and cafes!

Our brand sits within the ‘upper contemporary’ space, providing innovative offerings to its valued guests, showcasing why ‘It’s Different Out Here’ with Norwegian Cruise Line (NCL). As one of the leading cruise brands globally, NCL prides itself on its entrepreneurial spirit, award winning dining, accommodation and entertainment options, and its modern fleet.

WHAT WE CAN OFFER:

- A multi award-winning brand.
- A collaborative and supportive culture, encompassed by a people-focused environment.
- Staff Engagement activities, driven by both the business and staff eg Staff Appreciation Day, Culture Day, and Chinese New Year to name a few.
- A strong focus on work/life balance, family and community through initiatives such as flexible work options, ‘Keeping in Touch’ Days, and Community Service Leave.
- An inclusive and supportive Paid Maternity Leave program.
- Wellness initiatives such as our Employee Assistance Program, Mental Health Month, Run Club and free Yoga & Pilates classes.
- Financial benefits such as a competitive remuneration package, salary sacrifice options, and our Employee Referral Program.
- A proud history of successful career pathways/advancement opportunities for staff.
- Plus….you’ll get to work in the highly diverse and exciting cruise industry, representing a modern contemporary and in-demand product offering!

WHAT THE ROLE ENTAILS – Reporting directly to the Director of Sales AUNZ, the Head of Digital and Online (OTA)



Sales will see the successful applicant own OTA partner relationships and act as the single point of accountability for digital trade performance.

WHAT YOU'LL BE DOING:

- Own and lead all OTA partner relationships, agreements, and commercial negotiations
- Develop and implement channel strategy aligned to booking curve, yield optimisation, and revenue targets
- Work closely with Revenue Management to optimise pricing, packaging, and promotional strategy across OTA channels
- Monitor and manage channel mix to drive profitable growth and protect yield
- Lead QBRs with OTA partners including performance analysis, ROI, and growth planning
- Drive digital conversion through improved visibility, content, and marketing effectiveness
- Identify new OTA and digital partnership opportunities
- Align OTA channel strategy with broader trade and Key Account strategies
- Monitor performance metrics including bookings, NTR, APD, conversion rates, and ROI
- Collaborate with Trade Marketing on digital campaigns and partner promotions
- Ensure all partner activity and reporting is captured within CRM

WHAT YOU’LL BRING TO THE ROLE:

- Bachelor’s degree in Commerce, Marketing, Management or Tourism preferred
- 8-10 years’ relevant experience in digital, OTA or travel distribution
- Proven experience in managing online partnerships and channel performance
- Strong commercial and analytical mindset
- Deep understanding of OTA ecosystem and digital distribution
- Experience in pricing strategy and yield management
- Strong negotiation and stakeholder management skills

Equal Employment Opportunity

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal prospect employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law

📌 Head of Digital & Online (OTA) Sales - Norwegian Cruise Line (Sydney)
🏢 Norwegian Cruise Line Holdings
📍 Sydney