? We’re Hiring: Help Desk Analyst

? Employment Type: Full time

? Level: Entry-Level to Mid-Level

We are seeking a customer-focused and technically capable Help Desk Analyst to provide first-level IT support, troubleshoot technical issues, and ensure a smooth technology experience for employees and users.

This role is ideal for individuals who enjoy solving technical problems, assisting users, and developing their IT support skills in a fast-paced and professional environment.

? Key Responsibilities

- Provide first-level technical support to employees and users.
- Respond to IT support requests through email, phone, chat, and ticketing systems.
- Diagnose and troubleshoot hardware, software, operating system, and network issues.
- Install, configure, and maintain computers, applications, printers, and peripheral devices.
- Assist users with account access, password resets, and system permissions.
- Monitor, manage, and prioritize IT support tickets.
- Escalate complex technical issues to the appropriate IT teams.
- Maintain accurate records of incidents, troubleshooting steps, and resolutions.
- Support employee onboarding and offboarding IT requirements.
- Assist with software updates, system maintenance, and IT deployments.
- Provide basic technical guidance and training to non-technical users.
- Maintain IT documentation, knowledge bases, and troubleshooting procedures.
- Identify recurring technical issues and recommend improvements to support processes.
- Follow company IT security policies and technical support procedures.

✅ Requirements

- Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
- Basic understanding of computer hardware, software, operating systems, and networking.
- Familiarity with Windows, Microsoft 365, Google Workspace, or similar productivity platforms.




- Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network troubleshooting.
- Experience with IT ticketing or help desk systems is an advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong attention to detail and organizational skills.
- Ability to prioritize and manage multiple support requests effectively.
- Strong willingness to learn new technologies and IT systems.
- Ability to work independently and collaboratively within a team.
- Relevant certifications such as CompTIA A+, Microsoft, or similar certifications are an advantage.
- Fresh graduates with relevant technical knowledge or internship experience are welcome to apply.

? What We Offer

- Hands-on experience in IT support and enterprise technology environments.
- Exposure to hardware, software, networking, systems, and business applications.
- Training, mentorship, and professional development opportunities.
- Opportunity to work with experienced IT and technology professionals.
- Career progression into IT Support Engineer, System Administrator, Network Administrator, or IT Specialist roles.
- A supportive, collaborative, and technology-driven work environment.
- Opportunities to participate in IT projects, deployments, and technology improvements.
- Competitive compensation with performance-based incentives.

? How to Apply

Interested candidates are welcome to apply through LinkedIn with your updated CV and a brief introduction highlighting your technical background, relevant experience, and interest in IT support.

We look forward to connecting with motivated individuals who are passionate about technology and providing excellent IT support.

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📌 Help Desk Analys (Sydney)
🏢 Measure Well
📍 Sydney