? We’re Hiring: IT Support Officer (Entry / Junior Level)? Location: Sydney, New South Wales, Australia

? Employment Type: Part-Time

? Experience Level: Entry / Junior Level

? Work Arrangement: Remote / Flexible

? About UsWe are a technology-focused organization committed to providing reliable IT services, responsive technical support, and secure digital solutions. Our team values collaboration, problem-solving, continuous learning, and excellent user service.

? The RoleWe are seeking a motivated IT Support Officer (Entry / Junior Level) to assist users with technical issues, troubleshoot hardware and software problems, and support day-to-day IT operations. This is an excellent opportunity for someone looking to build practical experience in IT support.

? Key Responsibilities

- Provide first-level technical support to internal users.
- Respond to IT support tickets, requests, and incidents.
- Troubleshoot hardware, software, connectivity, and application issues.
- Assist with computer, laptop, printer, and peripheral setup.
- Support Microsoft 365, email, collaboration, and business applications.
- Assist with user account creation, password resets, and access requests.
- Document incidents, troubleshooting steps, and resolutions.
- Escalate complex technical issues to senior IT team members.
- Assist with software updates, system maintenance, and device configuration.
- Support onboarding and offboarding by preparing equipment and user access.
- Assist with basic network, Wi-Fi, VPN,



and connectivity troubleshooting.
- Follow IT security, access-control, and company technology procedures.
- Contribute to IT documentation and continuous improvement projects.

✅ Requirements
- Diploma, Bachelor’s degree, or equivalent qualification in IT, Computer Science, Information Systems, or a related field is preferred.
- Basic understanding of Windows, Microsoft 365, networking, and common business applications.
- Familiarity with ticketing systems, Active Directory, remote-support tools, or endpoint management is advantageous.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer-service skills.
- Valuable attention to detail and documentation skills.
- Ability to manage multiple support requests and priorities.
- Strong willingness to learn new technologies.
- Professional, reliable, patient, and team-oriented approach.
- Australian work eligibility is required.

? What We Offer
- ?? Sydney-based opportunity
- ? Remote / flexible working environment
- ? Part-time schedule
- ? Hands-on exposure to real-world IT support
- ? Technical learning and professional development
- ? Supportive technology team
- ? Opportunities to develop practical IT skills
- ? Potential for long-term career progression

? APPLY NOW!Ready to start your IT career and help users solve technical challenges? Apply today for the IT Support Officer (Entry / Junior Level) opportunity in Sydney! ?

📌 IT Support Office (Entry / Junior Level) (Sydney)
🏢 Knorr- Bremse Systems for Commercial Vehicles India Pune
📍 Sydney