IT Support Officer / IT Support Specialist (Entry / Junior Level)Role DescriptionWe are seeking an organized, technically skilled, and service-oriented IT Support Officer / IT Support Specialist (Entry / Junior Level) to deliver reliable technical support, manage IT hardware and software assets, and maintain optimal office system operations. In this introductory-to-mid level role, you will work closely with System Administrators, IT Operations Leads, Department Heads, and end-users to resolve technical issues and maintain network productivity. You will be responsible for diagnosing and resolving Tier 1 and Tier 2 Helpdesk tickets, provisioning and configuring employee workstations (laptops/desktops), managing software license allocations, and assisting with onboarding/offboarding user access.

Responsibilities include troubleshooting hardware peripherals, managing local network connections (LAN/Wi-Fi/VPN), maintaining IT inventory databases, supporting AV setup for meeting rooms, and documenting standard operating procedures in the technical knowledge base. Success in this position requires strong technical troubleshooting skills, patient user communication, working familiarity with modern operating systems and cloud productivity suites, high attention to data security practices, and a structured approach to problem-solving.

Qualifications

- Education: Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field; industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation) are an advantage.
- Helpdesk &
- Ticket Management:

Practical experience with Helpdesk ticketing software (e.g., Jira Service Management, Zendesk,



Freshservice, or ServiceNow) for logging, prioritizing, and escalating technical requests.
- OS &
- Hardware Provisioning: Hands-on experience configuring, imaging, deploying, and troubleshooting Windows (10/11) and macOS endpoints, as well as mobile devices (iOS/Android) and peripheral hardware (printers, monitors, docking stations).
- Identity &
- Access Management (IAM): Familiarity with user account creation, password resets, role assignment, and security group administration using Active Directory, Microsoft Entra ID (Azure AD), or Google Workspace Admin Console.
- Cloud Productivity Suites: Technical familiarity with administering and troubleshooting Microsoft 365 apps (Teams, Outlook, SharePoint, OneDrive) or Google Workspace environments.
- Basic Networking &
- Connectivity: Core understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN client configuration, routers, switches, and office Wi-Fi troubleshooting.
- Cybersecurity &
- Data Protection: Knowledge of Endpoint Detection and Response (EDR) software, antivirus management, multi-factor authentication (MFA) setup, disk encryption (BitLocker/FileVault), and security hygiene best practices.
- IT Asset &
- Inventory Tracking: Experience logging company IT assets, tracking warranty statuses, managing equipment loaner programs, and decommissioning legacy hardware securely.
- Technical Communication &
- Service Mindset: Clear verbal and written communication skills to explain technical troubleshooting steps simply to non-technical users with patience and professionalism.
- Skilled Attributes: Strong logical problem-solving aptitude, disciplined ticket follow-up habits, high adaptability to new technologies, and strict adherence to IT data privacy standards.

📌 IT Support Officer / IT Support Specialist (Entry / Junior Level) (New South Wales)
🏢 The Clean Energy Cluster
📍 New South Wales