? We’re Hiring: IT Support Officer

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, customer-focused, and technically capable IT Support Officer to provide day-to-day technical assistance and ensure smooth IT operations across the organization.

? Key Responsibilities

- Provide first- and second-level technical support to employees and users.
- Respond to IT support requests through ticketing systems, email, phone, and chat.
- Diagnose and troubleshoot hardware, software, operating system, and network issues.
- Install, configure, maintain, and troubleshoot computers, printers, and IT equipment.
- Support Windows operating systems, Microsoft 365, and business applications.
- Assist with user account creation, password resets, permissions, and access management.
- Monitor and manage IT support tickets and ensure timely resolution.
- Escalate complex technical issues to senior IT teams or external vendors.
- Assist with employee onboarding and offboarding IT requirements.
- Perform software updates, system maintenance, and basic security checks.
- Assist with network connectivity, Wi-Fi, VPN, and basic infrastructure troubleshooting.
- Maintain accurate records of IT assets, incidents, and service requests.
- Maintain IT documentation, knowledge bases, and troubleshooting procedures.
- Provide basic technical guidance and training to employees.
- Support IT projects, system upgrades, deployments, and technology improvements.

✅ Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred.
- Basic to intermediate knowledge of computer hardware, software, operating systems, and networking.
- Familiarity with Windows, Microsoft 365, Active Directory, and common business applications.
- Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN,



and network troubleshooting.
- Experience with IT ticketing or help desk systems is an advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to explain technical information clearly to non-technical users.
- Strong attention to detail and organizational skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
- Strong willingness to learn recent technologies and IT systems.
- Ability to work independently and collaboratively within a team.
- Relevant certifications such as CompTIA A+, Microsoft, or similar certifications are an advantage.
- Fresh graduates with relevant technical knowledge or internship experience are welcome to apply.

? What We Offer
- Hands-on experience across a wide range of IT systems and technologies.
- Exposure to enterprise IT operations, infrastructure, and cybersecurity practices.
- Training, mentorship, and continuous professional development.
- Opportunity to work with experienced IT and technology professionals.
- Career progression into IT Support Engineer, System Administrator, Infrastructure Engineer, or IT Specialist roles.
- A supportive, collaborative, and technology-driven work environment.
- Opportunities to participate in IT projects, deployments, and system improvements.
- Competitive compensation with performance-based incentives.

? How to Apply

Interested candidates are welcome to apply through LinkedIn with your updated CV and a brief introduction highlighting your technical background, relevant experience, and interest in IT support.

We look forward to connecting with motivated individuals who are passionate about technology and providing excellent IT support.

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📌 IT Support Officer (Sydney)
🏢 Develop Ideas
📍 Sydney