Company Description GenesysTel is a value-focused telecommunications provider delivering intelligent, customized connectivity solutions powered by cutting-edge technology. The company serves a wide range of industries with a solid emphasis on reliability, innovation, and customer-centric service. GenesysTel offers fully managed telecommunications solutions that feature complimentary auto-failover and a dedicated single point of contact for all service and account needs, ensuring uninterrupted operations and streamlined support.

Its integrated portfolio includes high-speed data services, voice solutions, mobile connectivity, private cloud infrastructure, SD-WAN, PABX systems, and unified communications platforms. GenesysTel empowers businesses with scalable, secure, and future-ready telecommunications infrastructure to help them operate efficiently and stay competitive in a dynamic digital landscape.

Role Description This is a full-time, on-site role based in Gordon, NSW.

The Job

Title is responsible for supporting the delivery and management of GenesysTel’s telecommunications solutions, ensuring consistent, high-quality service to business clients. Day-to-day tasks may include coordinating installations and upgrades, monitoring service performance, responding to customer inquiries, and resolving technical or account-related issues in collaboration with internal teams and external partners. The role also involves maintaining accurate documentation,



following established processes, and contributing to continuous improvement initiatives that enhance reliability, efficiency, and customer experience. The successful candidate will work closely with colleagues across operations, technology, and customer service to support GenesysTel’s integrated portfolio of connectivity and communication services.

Qualifications

- Demonstrated experience in telecommunications, networking, or related technical operations, with the ability to understand data, voice, mobile, and unified communications services.
- Strong customer service and stakeholder management skills, including the ability to manage a dedicated point of contact relationship and communicate clearly with business clients.
- Solid organizational and time-management abilities, with attention to detail in documentation, process compliance, and coordination of multiple tasks or projects.
- Proficiency with common business software tools (e.g., CRM systems, ticketing platforms, office productivity software) and comfort working with technology-driven solutions.
- Ability to work collaboratively in an on-site team environment in Gordon, NSW, with a proactive approach to problem-solving and continuous improvement.
- Relevant education or training in telecommunications, information technology, business, or a related field is preferred; equivalent practical experience will be considered.

📌 Job Title (Sydney)
🏢 GenesysTel
📍 Sydney