L2 Support Engineer – Apple-Focused MSP

JAMF · Apple MDM · macOS · SharePoint · Microsoft 365 · MSP

Most MSPs are Windows shops with a Mac or two floating around. This one's different. You'll be working deep in the Apple ecosystem – macOS fleets, JAMF, MDM – for a Sydney MSP whose clients actually run on Apple. If you're an L2 who loves the Apple side but keeps ending up in Windows-heavy roles, this is the one.

You'll be supporting multiple clients day to day, managing devices through JAMF, and handling the Microsoft 365 side too – SharePoint troubleshooting is a big part of this role, so you'll need to be confident untangling permissions, sync issues, and site structures, not just resetting passwords.

- Location: Sydney
- Position: Full-time, Permanent
- Salary: Up to $85,000 + Super
- Work arrangement: Hybrid

WHO ARE WE?

We're a Sydney-based MSP specialising in the Apple ecosystem. Our clients run their businesses on macOS, iOS, and Microsoft 365, and they rely on us to keep everything humming – from device management through to collaboration platforms. We're a close-knit team where L2 engineers get real ownership of client environments, not just a ticket queue.

ABOUT YOU

You know your way around a Mac workplace properly – not just using one, but managing fleets of them. You've worked with JAMF (or a comparable Apple MDM platform) and understand device enrolment, policies, and profiles.

On the Microsoft side, you're comfortable troubleshooting SharePoint – permissions, OneDrive sync issues, document libraries, and the weird stuff that happens when Apple devices meet Microsoft cloud services.

You've got MSP experience,



so juggling multiple clients and switching context through the day is second nature.

WHAT WILL YOU BE DOING?

Providing L2 support across macOS, iOS, and Microsoft 365 environments for multiple clients

Managing Apple device fleets through JAMF – enrolment, policies, updates, and troubleshooting

Troubleshooting SharePoint and OneDrive issues – permissions, sync, site structure, and access

Escalation support for L1, plus documentation and process improvement

Working directly with clients to resolve issues and keep their environments running smoothly

WE NEED YOU TO HAVE…

- MSP or multi-client support experience
- Solid macOS support skills – you've managed Apple environments, not just used them
- Hands-on experience with JAMF or a similar Apple MDM platform
- Good SharePoint troubleshooting ability – permissions, sync, and general M365 collaboration issues
- Strong communication – you can explain technical issues to non-technical clients

IT'S NICE TO HAVE…

- JAMF certification (JAMF 100/200)
- Experience with Intune or cross-platform MDM setups
- Exposure to Azure AD / Entra ID administration
- Scripting basics (Bash or zsh) for automating Mac management tasks

TO BE CONSIDERED….

Please apply online or email your CV directly to [email protected]. For further information, call 0485 858 848. Calls are welcome between 7am and 10pm. If unavailable, please leave a message and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only.

KEY SKILLS

L2 Engineer · MSP · macOS · JAMF · Apple MDM · SharePoint · Microsoft 365 · OneDrive · iOS · Service Desk · Sydney

📌 Level 2 Engineer (Sydney)
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📍 Sydney