Our client, a Sydney-based managed services provider, needs a disciplined Level 2 service desk analyst with real SharePoint Online depth to hold the front line through an active M365 migration. Initial three month contract with strong potential for extension, based from our Sydney CBD office.
Immediate start available for the right person.
What you'll be doing
- Owning SharePoint tickets — triaging, prioritising and closing, with accurate notes and disciplined follow-up on anything that stalls
- Level 2 service desk and desktop support for users across multiple sites
- Troubleshooting SharePoint Online
- Supporting the wider M365 estate: Exchange Online, OneDrive, and Entra ID
- Writing knowledge articles so recurring issues stop recurring
- Keeping users and the project manager informed at all times
What we need from you
- Level 2 service desk and desktop support experience
- Strong triage and prioritisation discipline, with the attention to detail
- Transparent written and verbal communication
- Genuine SharePoint Online troubleshooting ability
- Hands-on with ITSM tooling, ideally Freshservice
- Knowledge article authoring — something another engineer would actually use
- Breadth across M365: Exchange Online, Teams, OneDrive, Entra ID
- Available for an immediate start
- Australian working rights
What's on offer
- Immediate start on an initial three month contract, with genuine potential to extend
- Competitive hourly rate, negotiable on experience
- Varied work across client environments during an active migration
- Autonomy: you'll run the queue your way, not follow a script
📌 Level 2 Sharepoint & (Sydney)
🏢 System Squared
📍 Sydney
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