As a Licensing Officer, you'll play an important role in supporting the protected operation of Victorian workplaces by administering licensing and permit processes under the Occupational Health and Safety Act and Dangerous Goods Act.
Working within the Licensing team, you'll assess and process a range of licence applications and renewals, ensuring they meet legislative requirements and established standards. You'll apply your attention to detail and sound judgement to make accurate decisions, provide clear guidance to stakeholders, and help deliver a responsive and customer-focused service.
This is a great opportunity for someone who enjoys working with legislation, solving problems, and contributing to outcomes that support workplace safety across Victoria., * Assess and process high volume and administrative type licensing and registration applications such as, but not limited to, High Risk Work (HRW)
- Provide accurate and timely information and advice to stakeholder issues via phone, face to face or written communications
- Perform a diverse range of Branch administrative tasks supporting the licensing function including mail processing, filing, archiving and refunds
- Ensure all completed work complies with approved procedures
- Develop and maintain knowledge, techniques and skills to deliver a high quality service
- Refer and escalate complex issues, complaints and permission type tasks to Senior Licensing Officers for processing and resolution
About The Candidate
You are a highly organised and detail-oriented professional who thrives in a fast-paced setting. With a strong customer service focus, and an ability to communicate effectively at all levels, you are able to build positive relationships with diverse internal and external stakeholders.
Other Skills And Experience Will Include
- Demonstrated ability to manage regular workload with minimal supervision
- Demonstrated ability to work as part of a team
- Demonstrated ability and willingness to absorb knowledge and learn new skills
- Highly developed experience in various computer programs with the ability to learn new systems in a timely manner including, but not limited to, Excel and Word
- Experience in a similar role undertaking administrative tasks, processing high volumes of forms, completing accurate data entry in a changing environment