Shape policy, influence decisions and deliver visible outcomes.

This is an opportunity to lead operational policy work that helps ensure taxi, rideshare and other hire vehicle services are safe, accessible and lawful.

In this role, you'll:

- Lead a small team delivering the Commission’s operational policy function, managing a varied work program while balancing competing priorities.
- Develop and review operational policies, procedures and related documents, ensuring they remain coherent, current and fit for purpose.
- Work collaboratively with subject matter experts to ensure policy settings remain practical, enforceable and informed by operational insights and stakeholder input.
- Contribute operational policy expertise to organisational planning and the delivery of the Commission’s strategic priorities.
- Provide high-quality advice and briefings to the Director Strategy and senior leaders on operational policy matters.

For more information on this position and business unit, view the role description and information pack.

About you

You are an experienced policy professional with sound judgement and a practical, team-oriented approach.

You can lead people and a varied work program, balance competing priorities and turn complex issues into clear, implementable policy.

Experience in transport policy, regulation or another similarly complex environment will be highly regarded.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people,



communities and industry every day.

Transport for NSW’s Point to Point Transport Commissioner is the industry regulator for all point to point transport, including taxis, rideshare providers and hire vehicles across the state.

The way we travel is changing and our priority is to ensure the safety of everyone using or providing point to point transport in NSW. We do this by educating, informing, building capacity and inspiring confidence across the industry.

We also work in partnership with other agencies such as Transport for NSW and NSW Police to ensure the safety of passengers, the public, drivers and all involved in our road networks.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Monday 7th September 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

📌 Manager Operational Policy NSW Point to Point Commission (Alexandria)
🏢 Transport For Nsw
📍 Alexandria