Medical Reception/ Secretary An exciting opportunity has become available for an experienced medical receptionist to join our dynamic team in a Medical Receptionist / Secretary role. This is an exceptional role for staff wanting to join a medical specialist.

To be considered for this role, you will be a committed team player with exceptional organisational and customer service skills. You will have demonstrated time management along with the ability to effectively engage with a variety of people.

This role entails duties such as making appointments, managing day procedure lists and consent forms, liaising with hospital booking staff and receptionists, overseeing daily administration duties and running of busy specialist rooms, and doctor billings.

You are required to work onsite at John Flynn Private Hospital - with occasional cover at Southport if ever required.

Medical Receptionist / Secretary

- Part-time/Casual Role
- Gold Coast location - John Flynn Private Hospital
- Dynamic role in our Private Practice
- Experience with wither Genie/Gentu medical software strongly desirable
- Experience with Medicare, DVA, and Health Fund rejections advantageous
- Previous customer service experience in a medical practice
- Excellent communication skills (verbal and written) and a courteous phone manner
- Patient confidentiality
- Organised and proactive
- Able to travel between clinics

We are seeking candidates with:

- A professional approach to work
- Excellent communication skills, telephone & interpersonal skills to liaise and support patients with phone enquiries and email requests.
- Demonstrable experience with Genie/Gentu, Medicare, WorkCover and DVA is highly desirable for the role.
- Proficiency in practice management software (Genie/Gentu)
- Preparing theatre quotes, booking theatre procedures, and liaising daily with patients, hospitals, health funds, Surgeons and Anaesthetists
- Exceptional organisational and problem-solving.




- Attention to detail and the ability to multitask in a fast-paced environment.
- Demonstrated commitment to maintaining patient privacy and confidentiality.
- Ability to learn recent tasks
- Proven experience in a healthcare role, preferably in a private medical practice or similar setting. (Ideally 2+ years)
- Enjoy working within a team environment

Responsibilities:

- Reception and administration duties
- Conduct individual patient quotations and billing. Processing patient accounts including private health funds, Medicare, DVA and WorkCover.
- Receipting, daily bank reconciliation and invoicing
- Schedule appointments for patients
- Update and manage patient information database
- Provide support and assistance for our patients
- Liaise regularly with other Specialists/Medical Secretaries and Private hospitals
- Answer incoming calls in a professional and courteous manner

Why is this job desirable?

- Working closely with our fantastic doctor, and gorgeous nurse.
- Well supported role with Gentu training as needed
- State of the art, cloud based intuitive medical software (Gentu)
- No typing – typing is outsourced so your efforts are directed towards patient care and the running of the practice
- Modern, comfortable consulting rooms
- Fixed hours with no overtime and no weekend work.

Start Date and Pay:

- Immediate start for right candidates
- Wages will be commensurate to demonstrable experience.
- Permanent available for suitable candidate

Do you want to join our team? Please forward your cover letter and your resume today.

Employer questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- Which of the following medical practice management software do you have experience with?
- Do you have a current Australian driver's licence?
- How many years' experience do you have as a medical receptionist?
- How much notice are you required to give your current employer?

Hourly rate dependent on experience.

📌 Medical Administrator (Tugun)
🏢 Medical Specialist Services Australia
📍 Tugun