You will take ownership of the front desk and patient experience, working closely with Dr Menakaya to ensure every visit runs smoothly. You'll be supported by a small, close knit team, including a practice manager, practice operations officer and another medical administrator who works with another specialist in the clinic.
Key responsibilities
- Owning the front desk experience, from first hello to follow up
- Greeting patients and managing front desk enquiries
- Booking and scheduling surgery
- Appointment bookings and calendar coordination
- Managing phone and email correspondence
- Processing billing and payments
- Maintaining patient records and practice systems
- Supporting the smooth day to day running of the clinic
- Handling sensitive patient information with professionalism and discretion
About you
- Warm, calm and approachable
- Confident taking ownership of the front desk and administration processes
- Highly organised and attentive to detail
- Reliable, steady and consistent
- Comfortable managing multiple tasks and priorities
- Excellent communication and interpersonal skills
- Previous administration, reception or customer service experience, particularly within a medical practice is highly regarded, but not essential for the right person
Perks
- A supportive and welcoming workplace
- A meaningful role within a specialist women's health practice
- Ongoing support and training
- A close knit team who genuinely care about one another and the patients we support
📌 Medical Receptionist (Molonglo Valley)
🏢 JUNIC SPECIALIST CENTRE
📍 Molonglo Valley
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