Managed Service Provider

Melbourne Metro | Hybrid + Onsite Client Visits

Permanent Full-Time

Salary: $105,000 – $130,000 + Super (negotiable based on experience and certifications)

About Us

We are a growing Melbourne-based Managed Service Provider supporting small business clients, typically up to 150 seats. Our environments are varied and hands-on, spanning UniFi networking, Wi-Fi Cameras, FortiGate firewalls, Microsoft Teams, SIP telephony, Internet Connectivity, ConnectWise PSA/RMM, and Microsoft Azure .

About the Role

This is a hands-on L2/L3 Network / Systems Engineer role suited to someone who enjoys variety, takes ownership, and is comfortable being both technical and client-facing.

You will split your time between remote support, project work, and onsite client visits across Melbourne . This is not a desk-only role — you will regularly attend client sites to discover enhancements, troubleshoot issues, support installations, assist with projects, and provide a high standard of service.

One day you might be resolving a tricky UniFi Wi-Fi or camera issue , the next you could be working on a FortiGate firewall change , supporting an Azure migration , or assisting with escalated Level 2/3 support .

Key Responsibilities

- Provide Level 2 and Level 3 support across client environments
- Troubleshoot and maintain UniFi networking, Wi-Fi, and camera systems
- Configure and support FortiGate firewalls , including VPNs, policies, and general security/networking
- Support Microsoft Teams and SIP-based voice solutions
- Perform onsite work including installations,



troubleshooting, project delivery, and client support
- Work within ConnectWise for ticket management, documentation, and service coordination
- Contribute to project work, client onboarding, and general technical improvement across the business
- Deliver consistently strong customer service with a calm, positive, solutions-focused approach

What You’ll NeedEssential Skills & Experience
- 3–5+ years’ experience in an MSP environment
- Strong hands-on experience with:
- UniFi switching, wireless, and cameras
- FortiGate firewalls
- Microsoft Azure
- Microsoft Teams and/or SIP telephony
- ConnectWise
- Understanding Cybersecurity standards, Essential8, ISO27001, documentation, tools
- Some tasks may require AH work, flexibility is essential
- Experience supporting multiple small business clients across networking, systems, and cloud
- Comfortable working independently onsite and managing client expectations professionally
- Strong troubleshooting skills and the ability to move between support and project work

Certifications Current certifications are essential. Ideally these include:

- AZ-104 and/or other relevant Azure certification




- Fortinet certification (NSE 4 or above)
- CCNA or equivalent networking certification

Other Requirements
- Full Australian driver’s licence
- Reliable vehicle
- Full working rights in Australia

Personal Qualities We Value
- Genuine “can-do” attitude
- Friendly, professional, and highly customer-focused
- Positive, energetic, and proactive
- Strong communicator who stays calm under pressure
- Team player who enjoys working in a small, accountable team
- Willing to roll up your sleeves and help wherever needed

What We Offer
- Competitive salary package + super
- Hybrid working model with a mix of office, remote, and onsite client work
- A varied role with real ownership and no two days the same
- Opportunity to grow with a business that is actively modernising and expanding
- Supportive team environment where your contribution matters
- Exposure to a broad range of technologies, projects, and client environments

Apply If you are an experienced MSP engineer with solid UniFi, FortiGate, and Azure skills — and you enjoy onsite work, client interaction, and solving real-world problems — we would love to hear from you.

Please send your resume and a short cover note outlining:

- Your MSP experience
- Your strongest UniFi / FortiGate / Azure experience
- A recent example of where you demonstrated a strong can-do attitude

Please note: only shortlisted candidates will be contacted. No agency approaches, please — we are managing this recruitment directly.

📌 Network / Systems Engineer/– Unifi, Fortigate & Azure Managed Service Provider (Collingwood)
🏢 AWD - IT, Cybersecurity u0026 Web Solutions
📍 Collingwood