We're Rockingham Glass, a growing glazing business that works across residential and commercial windows, doors, and shower screens. We've built positive momentum and we're investing in a team that can handle growth properly.

The gap we need to fill is in the office. We need someone who can keep the numbers clean, the customers looked after, and the team supported. Someone who takes ownership of the admin side of the business and treats it like it matters, because it does.

This isn't a passive data entry role. You'll have direct involvement with customer communication, scheduling support, and our systems. If you like understanding how a business actually works and you take pride in keeping things accurate and organised, keep reading.

What You'll Be Doing

- Responding to customer enquiries and estimates within 24 hours, professionally and accurately
- Supporting job scheduling and keeping the team informed on workflow
- Maintaining data accuracy across all records and systems
- Keeping office documents organised, up to date, and easy to find
- Spotting workflow bottlenecks and flagging them before they become bigger problems The business runs on SimPRO, a job management platform that integrates with Xero. Experience with SimPRO is a real bonus, but if you're confident in similar systems we'll get you up to speed.

What We're Looking For

- You don't need to know glass. You do need to know how to own the customer service experience.
- You've worked in a job management or ERP system before. SimPRO, AroFlo, ServiceM8 or similar experience is a genuine advantage




- You communicate clearly with customers and the team and you know how to adjust your tone to the situation
- When something looks off, you fix it rather than leave it for someone else
- You can juggle priorities without losing accuracy on the details
- You think about whether a task could be done better, not just whether it's done
- If you said you'd do something, it gets done. You close the loop.

Our Values

Three things guide how we work here:

- Own It. Take responsibility for your results, your accuracy, and your attitude
- We Over Me. The team wins or loses together and the office sits at the centre of that
- Better Every Day. We're always improving our systems and we want someone who genuinely enjoys being part of that

We're a trades business who cares about our customers. The way we communicate, follow up, and present ourselves starts in the office.

Why Rockingham Glass

- A business with real growth and the systems investment to support it
- Direct access to ownership so your work is seen and valued
- A genuinely varied role where no two days look the same
- A team that's honest, accountable, and doesn't do politics or blame shifting
- Pay that reflects what you bring to the table

How to Apply

Send through your resume with a short note about your office admin background, any job management or ERP systems you've used, and what appeals to you about a role like this.

We'll get back to you quickly. We don't leave people hanging.

Rockingham Glass. Building something worth being part of.

📌 Office Administrator (Rockingham)
🏢 Rockingham Glass
📍 Rockingham