Salary: $90,000.00 - $100,000.00

Job Type: full-time

Location: NSW

Job Category: Security &

- Protective Services

Would you like to help us make our world a safer place?

At Securitas, our people play a vital role in keeping people, businesses and communities safe. As an Operational Performance Manager, you’ll help drive operational excellence, improve performance and ensure our security services consistently deliver on client expectations.

If you're passionate about operational performance, continuous improvement, customer service and leading teams to achieve results, we encourage you to apply and be part of our professional and diverse team.

About The Business

Securitas is the leading global security company with operations in 44 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations, and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders.

They are summarized in three words: Integrity, Vigilance, and Helpfulness.

About the Role The Operational Performance Manager is responsible for ensuring the consistent delivery of compliant, safe, and high-performing security operations across allocated sites. The role is heavily field based, requiring regular site presence to conduct compliance reviews, monitor operational performance, and support continuous improvement.

The role works closely with the Business Performance Manager, Key Account Managers, and the HSE Team to ensure contractual, legislative, and organisational requirements are met.

The Operational Performance

Manager also supports training delivery and the review and close-out of actions arising from audits, risk assessments, and compliance reviews.

Key Accountabilities

- Site-Based Operational Oversight - Conduct regular site visits to assigned client locations,



observe frontline operations and ensure security services are delivered in accordance with contractual requirements, SOPs, licensing and WHS obligations. Provide onsite guidance and take immediate corrective action where operational risks or non-compliance are identified.
- Compliance Monitoring &
- Reporting -Complete scheduled and ad-hoc compliance reviews using approved checklists, identify and document operational, safety and compliance risks, and report findings, trends and site-level issues to the Key Account Manager and Business Performance Manager. Maintain accurate records of site visits, findings and corrective actions.
- Training Support &
- Capability Uplift - Support frontline training, onboarding, refresher training and remedial coaching across operational roles. Reinforce SOPs, operational expectations and consistent training standards across sites, including Business Performance Manager-led training initiatives.
- HSE &
- Risk Management - Support the HSE Team with actions arising from risk assessments, safety inspections and incident investigations. Monitor outstanding actions, ensure timely closure and escalate overdue or high-risk matters to relevant stakeholders.
- Stakeholder Engagement &
- Collaboration - Build effective working relationships with Key Account Managers, Site Supervisors, Business Performance Managers and the HSE Team. Act as a visible and professional representative of the organisation onsite and contribute to continuous improvement through site-based feedback and insights.

Desired Skills And Experience Qualifications &

- Experience

- Experience in security operations, risk, compliance or operational performance, with a strong understanding of operational compliance, site auditing and frontline security delivery.




- Experience conducting site inspections, compliance reviews and risk assessments.
- Solid written and verbal communication skills, with the ability to build effective relationships with stakeholders.
- Ability to work autonomously and effectively in a field-based role.
- Relevant security industry qualifications or licences, as applicable by state.
- Experience supporting WHS, risk management, incident investigations or corrective actions.
- Experience delivering or supporting training, onboarding and capability development initiatives.

Why Join Securitas?

Employee Value Proposition At Securitas, we believe our people are our greatest strength. When you join our team, you become part of a global organisation that values your contribution, supports your growth, and provides meaningful career opportunities.

What We Offer

- Career Growth &
- Development - Build a long-term career with a global leader in security services, with opportunities for progression and ongoing professional development.
- Comprehensive Training &
- Support- Access the tools, resources, and support needed to succeed in a high-impact leadership role.
- Work With Purpose- Play a key role in improving workforce capability, compliance outcomes, and operational excellence across Australia.
- Global Company, Local Team-Join one of the world's leading security organisations while working within a collaborative and supportive team environment.
- Employee Rewards &
- Discounts-Access the Securitas Rewards Program with discounts across 400+ major retailers.

Diversity and Inclusion At Securitas, we embrace diversity and are committed to providing equal employment opportunities for all. We actively encourage applications from candidates of all backgrounds. Ready to Make a Difference?

If you meet the above criteria and are excited to join our team, we invite you to submit your application along with your updated resume. Click the Apply button to become part of our mission and help make the world a safer place.

NSW- 40

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📌 Operational Performance Manager -Full Time (New South Wales)
🏢 Securitas Australia
📍 New South Wales