Operations Assistant - Hygiene (Full-Time)

Location: Homebush West, NSW Our Sydney Hygiene team is looking for an organised, proactive, and detail-oriented Operations Assistant to join our growing business. This is a fast-paced role that supports the day-to-day operations of our Hygiene division, ensuring our customers and technicians receive exceptional service and support.

You'll play a key role in managing operational workflows, coordinating administrative activities, analysing data, and helping the team achieve operational objectives through efficient processes and accurate reporting.

Key Responsibilities

- Manage daily cases, tasks, and operational workflows to ensure timely completion.
- Monitor and respond to customer, technician, and internal enquiries via phone and email.
- Manage shared inboxes and follow up outstanding actions promptly.
- Support scheduling, administration, and operational coordination for the field team.
- Prepare, maintain, and analyse operational reports using Excel and other business systems.
- Monitor performance data and identify trends, issues, and opportunities for improvement.
- Submit invoices through customer portals and maintain accurate records.
- Assist with customer and vendor enquiries, providing professional and timely resolutions.
- Maintain accurate data across internal systems and ensure information is up to date.
- Contribute to continuous improvement initiatives to enhance efficiency and service delivery.
- Provide general administrative support to the Hygiene Operations team.

About You

- Previous experience in an administration, operations support, coordination,



customer service, or similar role.
- Strong Microsoft Excel skills, including the ability to work confidently with large datasets, reporting, formulas, and data analysis.
- Highly organised with exceptional attention to detail and accuracy.
- Comfortable managing multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
- Confident using Microsoft Office Suite and other computer-based systems.
- Excellent written and verbal communication skills.
- A proactive, positive attitude and willingness to support both office and field-based teams.
- Ability to work independently while also contributing to a collaborative team environment.

Why Join Flick?

Flick Anticimex is a global leader in pest control and hygiene services. With more than 100 years of experience in Australia, we help protect thousands of commercial and residential customers through innovative and sustainable solutions. When you join Flick, you'll enjoy:
- A supportive and collaborative team culture.
- Ongoing training and professional development opportunities.
- The chance to work with a global industry leader.
- Career growth opportunities within a large national organisation.
- Employee wellness initiatives and company benefits.
- A diverse and inclusive workplace where everyone is valued.

If you're highly organised, enjoy working with data, and thrive in a fast-paced operational environment, we'd love to hear from you. Join Flick and play a key role in supporting our growing Hygiene team.

📌 Operations Assistant (Homebush)
🏢 Flick Anticimex
📍 Homebush