About the role

Fitzgerald Therapy is looking for an experienced Practice Manager to join our growing psychology and counselling practice in Ashgrove. This is an important role within our team and we're looking for someone who can take genuine ownership of the day-to-day operations of the practice, support and lead our administrative team, and work closely with the Director as we continue to grow.

This isn't purely an administrative position. We're looking for someone who understands what it takes to keep a busy healthcare practice running well. Someone who can see what needs to be done, solve problems independently, support the people around them and help make sure both our clients and clinicians have a positive experience with Fitzgerald Therapy.

The role will be approximately 25.5 hours across three days per week, with some flexibility around days and hours for the right person. There will also be opportunities for additional hours during busy periods, staff leave or as the practice continues to grow.

Key responsibilities

- Leading, supporting and providing day-to-day guidance to our administrative team
- Overseeing the daily operations of the practice and ensuring things run smoothly across our clinical and administrative services
- Managing administrative workflows and ensuring tasks are completed accurately and on time
- Supporting reception and client administration when required, including enquiries, bookings and general client communication
- Monitoring clinician diaries and working with the administrative team to manage cancellations, waitlists and available appointments




- Supporting the intake process and ensuring new client enquiries are responded to promptly and appropriately
- Overseeing invoicing, payments, outstanding accounts and general billing processes
- Supporting Medicare, NDIS, private health and other relevant billing and administrative processes
- Managing and improving practice policies, procedures and administrative systems
- Identifying inefficiencies and implementing practical improvements to workflows

About you

- Previous experience working within a medical, psychology or allied health practice
- Previous leadership, management or senior administration experience
- Strong people leadership skills and the ability to support, guide and hold a team accountable
- Excellent organisation and time-management skills
- Solid attention to detail
- Confidence managing competing priorities in a busy practice environment
- Excellent written and verbal communication skills
- A warm and professional approach when communicating with clients and families
- The ability to handle sensitive and confidential information appropriately
- Strong problem-solving skills and the confidence to make day-to-day decisions independently

About us Fitzgerald Therapy is a growing private psychology and counselling practice based in Ashgrove. Started in 2023 as a sole clinician with a simple goal:



to provide genuinely high-quality mental health support while creating a practice where both clients and clinicians feel valued and supported. Since then, we've grown into a small team of psychologists, counsellors and administrative staff.

We work with children, adolescents, young adults, adults, couples and families across a broad range of presentations. Despite our growth, we want to remain a practice that feels personal. Our administrative team plays an incredibly important role in this.

For many clients and families, our admin staff are the first people they speak to when reaching out for support. We want that experience to feel warm, organised and genuinely helpful. We're also committed to creating a workplace where people enjoy coming to work, feel comfortable contributing ideas and have opportunities to grow with the business.

Benefits

- $45–$55 per hour + superannuation, depending on experience
- Some WFH opportunities within your week
- Permanent part-time employment
- Approximately 25.5 hours across three days per week
- Flexibility around working days and hours for the right candidate
- Opportunities for additional hours during busy periods and as the practice grows
- A genuine leadership position where you will have autonomy and responsibility
- The opportunity to work closely with the Director and contribute to decisions about how the practice operates
- A supportive team of clinicians and administrative staff
- A warm, professional and collaborative workplace
- A growing practice where there is genuine opportunity to develop your role over time

📌 Practice Manager- Psychology and Counselling Clinic (Ashgrove)
🏢 Fitzgerald Therapy
📍 Ashgrove