About the role

This is a varied, hands-on role combining client support, hospitality, transport, administration and the day-to-day presentation of a retreat. You will work closely with clients and a multidisciplinary team to help ensure each client's daily needs are met and that their stay runs smoothly. The right person will be warm, calm and compassionate, but also proactive, organized, and willing to notice what needs doing and get it done.

Key responsibilities

- Supporting clients with daily routines, including breakfast, general day-to-day needs, self-administration of medication in accordance with organisational procedures

- Assist the chef in setting table for meals and clean up afterwards

- Preparing nutritional supplements as directed by the appropriate practitioner

- Helping clients remain organised and punctual for therapies, appointments, programs and activities

- Building professional rapport with clients while maintaining appropriate boundaries

- Creating a calm, positive and welcoming atmosphere throughout communal areas

- Maintaining the cleanliness, organisation and presentation of shared areas, including the kitchen, verandas, pool area and outdoor spaces

- Managing daily client laundry and assisting with practical household tasks

- Preparing therapy rooms so they are clean, safe and ready for scheduled sessions

- Transporting and accompanying clients to appointments, shopping, recreational outings and other approved activities

- Provide clients with 'bonus sessions' such as meditation, education, client specific support.

About you

- Previous experience in a support worker,



client support, hospitality, or similar role

- Experience working with people with diverse support needs
- A minimum Certificate III or IV in a relevant field

- Current First Aid and CPR certification or willingness to obtain these
- A current driver's licence and confidence transporting clients when required

- Relevant worker screening, such as a National Police Check, NDIS Worker Screening Check, or willingness to obtain the required checks

- Strong communication and interpersonal skills
- A compassionate, respectful and non-judgmental approach

- Good professional boundaries and a solid commitment to privacy and confidentiality
- The ability to work independently while also contributing positively to a multidisciplinary team

About us The Bardo Health and Wellness is a small, private health and wellness retreat located in the hinterland at the north end of the Gold Coast. We provide highly personalised support in a calm, welcoming and home-style environment, working with a maximum of only a small number of clients at any one time. Our approach is centred around genuine care, dignity, respect and individualised support.

Benefits

- Work in a beautiful, small-scale retreat environment rather than a large institutional setting

- Provide genuinely personalised support with a small number of clients

- Work alongside a diverse team of health, wellness and support professionals

- Be part of an organisation focused on quality of care, dignity and the individual client experience

- Enjoy a varied role where no two days are exactly the same

📌 Private Retreat seeking Client Support Specialist (Pimpama)
🏢 The Bardo Health and Wellness
📍 Pimpama