How you will make an impact - We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.

- This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.
- As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle. What will you do?

Customer Requirements

Review - Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria. QMS Leadership - Maintain and improve ISO9001:2015 processes, work instructions, and records.

- Support internal audits and prepare for external/customer audits. NPI to Ramp - Identify CTQs, develop control plans, and complete PFMEAs.
- Perform MSA/GR&R;, verify process capability (Cp/Cpk), and conduct FAI for new products.
- Capture and support lessons learned for current and future launches.

Liquid

Cooling - Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.

- Maintain leak‑prevention protocols and sensor‑based monitoring.
- Validate coolant fill, purge, filtration, and cleanliness processes.
- Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.
- Lead CTQ analysis and support PFMEA and control plan development.




- Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades. In‑Line Quality & Yield - Implement SPC on critical processes; monitor FPY, DPPM, and escapes.
- Deploy mistake‑proofing and lead containment when process signals drift.

Supplier

Quality - Support definition of incoming inspection criteria for NPI.

- Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer

Quality - Lead 8D/A3 investigations for returns and complaints.

- Drive CAPA implementation and communicate results to customer quality teams.
- Identify gaps and coordinate cross‑functional corrective actions.

Digital

Quality - Automate data flow from MES/ERP systems.

- Develop real‑time dashboards and alerts.
- Use control‑chart behavior to recommend corrective actions. Documentation & Training - Publish procedures and one‑point lessons.
- Train operators and technicians on CTQs, audit discipline, and error‑proofing.
- Translate customer and regulatory requirements into internal instructions and visual aids.

Success

Metrics - FPY/yield increases; DPPM reductions.

- Zero major audit findings.
- CTQs Green at launch.
- Verified CAPA effectiveness with reduced recurrence.




- Decreased COPQ with measurable savings.
- Reduced CCAR closure time. Work Model & Travel - On‑site role at Salisbury integration and test lines.
- Travel to suppliers and customers up to ~15–20%.
- Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education - Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience - 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.

- Hands‑on experience with ISO9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
- Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker). Preferred - ASQ CQE or Six Sigma Green Belt.
- Experience with server/rack integration.
- Supplier development (APQP/PPAP) and customer‑facing quality experience.
- Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements - Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

What Can Jabil Offer

You? Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options - 401K Match - Employee Stock Purchase Plan - Paid Time Off - Tuition Reimbursement - Life, AD&D;, and Disability Insurance - Commuter Perks - Employee Assistance Program - Pet Insurance - Adoption Assistance - Annual Merit Increases - Community Volunteer Opportunities

📌 Quality Assurance Engineer (NPI) (City of Salisbury)
🏢 Plasticos Castella
📍 City of Salisbury