About the role The role is based in Albury with regular days at the Wodonga clinic. You'll run the front desk and the administration behind it. We need to fill this quickly, so we're interviewing as applications come in and can start the right person straight away.

Key responsibilities

- Greeting patients, answering the phone and managing the appointment book across both clinics
- HSP voucher and maintenance claims, DVA, NDIS, HICAPS and private billing
- Patient recalls, reminders and reappointments
- Ordering stock, batteries and consumables
- Keeping the practice management system, Counselear, accurate and current, along with day-to-day Outlook and Teams
- Keeping the clinic clean and tidy, stocked and ready for the day ahead

About you Most of our patients are over 60 and many wear hearing aids. A busy reception area is hard work for them, so we're looking for someone who speaks clearly, faces the person they're talking to, and doesn't mind repeating themselves as often as it takes.

- Clear, friendly communication on the phone and in person
- Accuracy with patient details, dates and billing codes
- The ability to keep the phone, the front desk and the audiologists all moving at once
- Willingness to learn new software




- Discretion with patient information
- Positive attendance and punctuality

You'll also need:
- Full Australian work rights
- Strong spoken and written English
- A driver's licence and reliable transport, as the role covers both the Albury and Wodonga clinics
- Availability for the rostered days
- Two contactable professional references

Experience in medical, dental or allied health reception, or with Medicare Online, HICAPS, DVA or HSP claiming, is useful but not essential.

About us

Essence Audiology is an independent hearing clinic, owned and run by audiologists, with practices in Albury, Wodonga and Wagga Wagga. We're not owned by a hearing aid manufacturer and we're not part of a chain. Many of our patients have been with us for years and know the team by name.

Benefits

- We'll pay more for experience in the hearing industry.
- Part-time, three or four days a week. If you're looking for full-time work, tell us in your application and we'll discuss it.
- No weekends and no after-hours work
- A small team of three audiologists and three receptionists
- Training on our systems and our claiming processes

📌 Reception and Administration Coordinator (Albury)
🏢 Essence Audiology
📍 Albury