About the role

Bistro Sol is seeking an experienced Front of House Manager to join our team in Townsville. This is a full-time position based at our restaurant, where you will lead the customer-facing operations and create exceptional dining experiences for our guests. As Front of House Manager, you will be the driving force behind our hospitality standards, overseeing all aspects of service delivery, staff management, and guest satisfaction. This role is pivotal in maintaining Bistro Sol's reputation for excellence and ensuring every visitor leaves with a memorable experience.

Key responsibilities

- Leading and supervising the front of house team to deliver consistent, high-quality service aligned with Bistro Sol's standards

- Managing all aspects of customer interactions, from reservations and seating to billing and guest departures

- Training, mentoring and developing front of house staff to ensure professional and courteous service delivery

- Monitoring and maintaining restaurant ambiance, cleanliness and presentation throughout service periods

- Handling guest inquiries, complaints and special requests with professionalism and discretion to ensure customer satisfaction

- Managing table allocations, reservations and walk-in guests to optimise seating efficiency and guest comfort

- Liaising with kitchen and management teams to coordinate service flow and address operational challenges

- Maintaining compliance with health, safety and licensing regulations within the front of house operation

- Analysing performance metrics and implementing strategies to enhance service quality and revenue generation





- Managing inventory of front of house supplies, uniforms and operational materials

What we're looking for

- Proven experience of at least 3-5 years in a front of house management role or equivalent supervisory position within a hospitality setting

- Demonstrated expertise in restaurant or fine dining service standards and protocols

- Strong leadership and team management abilities with the capacity to motivate and develop staff

- Exceptional customer service skills with the ability to handle challenging situations calmly and professionally

- Excellent communication and interpersonal skills across all levels of the organisation

- Knowledge of hospitality point-of-sale systems and reservation management software

- Understanding of food and beverage operations, menu knowledge and wine service principles

- Ability to work flexible hours, including evenings, weekends and public holidays as required in a restaurant setting

- Strong attention to detail and organisational skills with the ability to multitask effectively

- Current knowledge of workplace health and safety regulations and hospitality industry best practices

- Preferred: Experience in fine dining or upmarket casual dining establishments; RSA (Responsible Service of Alcohol)



certification; experience with revenue management and labour scheduling

What we offer

At Bistro Sol, we believe in investing in our team and creating a supportive work environment. We offer competitive remuneration reflecting your experience and expertise. Our benefits include staff meal discounts, opportunities for professional development and training in hospitality management, career progression within our growing business, and a collaborative team culture where your contribution is valued. We support work-life balance where possible and encourage open communication with management. We are committed to fostering an inclusive workplace where all team members feel respected and empowered to deliver exceptional service.

About us

Bistro Sol is a vibrant restaurant located in Townsville, dedicated to providing outstanding hospitality and exceptional culinary experiences. We pride ourselves on creating welcoming environments where guests can enjoy quality food, attentive service and memorable moments. Our team is passionate about hospitality, and we believe that excellent service begins with well-trained, motivated and valued staff. We are committed to maintaining the highest standards of service excellence whilst fostering a positive and supportive workplace culture.

Apply now

If you are a dedicated hospitality professional with a passion for delivering exceptional front of house management, we would like to hear from you. Please submit your CV, cover letter and contact details to apply for this exciting opportunity with Bistro Sol.

📌 front of house manager (Townsville)
🏢 Bistro Sol
📍 Townsville