Job Description

The Field Service Engineer (FSE) is responsible for delivering high quality mechanical service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.

Field Service Engineers have an aptitude for machine operations and mechanical systems. You are responsible for supporting customer production requirements by ensuring mechanical integrity, performance, and reliability across all stages - from installation and commissioning through preventative maintenance and ongoing service. This includes working with components such as sprockets, shafts, bearings, gearboxes, motors, chains, belts, and structural assemblies.

The Field Service Engineer works closely with customers and colleagues to diagnose mechanical issues, carry out repairs and improvements, and support consistent system performance. Collaboration, clear communication, and a strong focus on safe mechanical working practices are essential, helping to maintain TOMRA’s global reputation for quality, reliability, and engineering excellence.

Key responsibilities:

- Ensure mechanical systems are performing to customer expectations




- React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
- Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
- Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding
- Analyze, evaluate and diagnose mechanical equipment; troubleshooting machine problems through to resolution
- Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
- Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
- Maintain close relationship with customer care centre (CCC) team and provide regular updates
- Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and skilled manner
- Promote a “Safety first” culture throughout the company, our customers, and our industry

📌 Field Service Engineer (Brisbane)
🏢 Tomra
📍 Brisbane