We are looking for an all-star player that is willing to grow into something more than simply administration. Who finds passion and satisfaction in the completion of set tasks. This person will be responsible, and will throw their everything into the role. They will look at challenges and see opportunities.

If this resonates then keep reading and understand you will be recognized for the value you bring.

About the role

Click Physiotherapy in North Lakes has been growing rapidly and will continue to grow. We have many opportunities for expansion within the private and corporate health sectors. There are three underpinning values which are the foundation upon which Click Physiotherapy is built:

1. We prioritize staff

2. We carry culture

3. Our patients matter and their voice is heard

We are set-apart from other clinics in the area because we are willing to experiment, try new ideas, and have fun whilst doing it.

Your role will begin as medical receptionist / administration officer, with endless opportunities for further advancement.

As a key member of our team, you'll be essential in ensuring our front-end runs smoothly and efficiently. Your tenacity and passion for getting tasks done will be instrumental in streamlining our processes and delivering exceptional patient care.

This full-time role is essential in supporting the smooth and efficient running of our physiotherapy practice.

What you'll be doing

- Reception Ownership: Implementing efficient processes and ensuring a qualified and welcoming environment for patients.

- Scheduling: Coordinate physiotherapy consultations, ensuring optimal scheduling and patient flow.

- Administrative Tasks: Handle all administrative aspects of physiotherapy consultations, including patient records, billing, and insurance claims.

- Team Support: Provide administrative support to our team, ensuring smooth operations and efficient communication.

- Stakeholder Relations: Interact with patients, staff, referrers,



and external stakeholders in a professional and courteous manner.

- Process Improvement: Continuously analyze and optimize our reception processes to enhance efficiency and patient satisfaction.

What we're looking for

- Someone with tenacity, who finds enjoyment from completing tasks and finishing projects

- A highly organized and motivated individual with a strong passion for administration.

- Excellent communication and interpersonal skills, with the ability to build rapport with patients, colleagues and other stakeholders.

- Strong attention to detail and accuracy, with the ability to manage multiple tasks simultaneously.

- Proficient in Google Office Suite and other relevant software.

- A positive and can-do attitude, with a willingness to go the extra mile.

- Previous experience in a healthcare or administrative setting is favoured, but not essential.

- Understanding of medical terminology and healthcare industry regulations is also regarded

- Commitment to providing exceptional customer service and patient care

- Other skills highly regarded include marketing / graphic design / social media management / sales

What we offer

We are located inside a local gym and as such, gym membership is included in your salary package. We offer a competitive salary, with endless opportunities for career development. Offsite days and potential skill development opportunities through observation in other relevant clinics.

You will also have access to our staff wellness program, which includes discounts on physiotherapy services.

PD allowance of $1000 per year to help hone your administration skills

About us

Click Physiotherapy is a leading provider of physiotherapy and allied health services in the North Lakes area. Our experienced clinicians are dedicated to helping our patients achieve their health and wellness goals. We pride ourselves on delivering personalised, evidence-based care in a supportive and welcoming environment.

If you're passionate about making a difference in the lives of our patients, we'd love to hear from you.

Apply now to join our team!

📌 Medical Receptionist / Administration Officer (North Lakes)
🏢 Click Physiotherapy
📍 North Lakes