Team Leader - Cruise Reservations

Lead. Inspire. Deliver Exceptional Cruise Experiences.

Ready to Lead One of Australia's Most Passionate Cruise Teams?

At Helloworld Travel, we're more than a travel company. We're a team of passionate professionals helping travellers create unforgettable experiences around the globe.

With a presence across Australia, New Zealand, Fiji and Greece, Helloworld Travel supports an extensive network of travel agencies and industry partners. As one of Australia's leading travel organisations, we continue to evolve, innovate and grow.

We're seeking an experienced and inspiring Team Leader - Cruise Reservations to lead our Sydney-based Cruise Division. This is an opportunity for a people-focused leader who thrives in a fast-paced sales and service environment and is passionate about developing talent, driving performance and delivering exceptional customer outcomes.

Why You'll Love This Prospect

As Team Leader, you'll have a direct impact on the success of our cruise business by leading, coaching and developing a team of Cruise Reservations Consultants.

You'll play a key role in creating a high-performance culture where customer experience, commercial success and team engagement go hand in hand.

This position offers the perfect blend of leadership, sales coaching, operational management and industry expertise, allowing you to make a meaningful difference while continuing to grow your own career.

What You'll Be Doing

Leadership & Team Development

- Lead, coach and inspire a team of Cruise Reservations Consultants to achieve exceptional results.

- Conduct regular coaching, performance reviews and development conversations.

- Foster a positive, collaborative and high-performing team culture.





- Support recruitment, onboarding and training initiatives.

Sales & Commercial Performance

- Drive sales performance through effective coaching and KPI management.

- Monitor conversion rates, productivity and service metrics.

- Identify opportunities to maximise revenue and improve team performance.

- Lead from the front by assisting with customer and agent enquiries when required.

Customer Experience Excellence

- Ensure exceptional service standards are consistently delivered.

- Manage and resolve escalated customer and travel agent enquiries.

- Champion continuous improvement initiatives that enhance the customer journey.

- Act as an advocate for both customers and travel partners across the business.

Operational Leadership

- Manage workforce planning, rostering and daily operational requirements.

- Ensure service levels, quality standards and compliance requirements are achieved.

- Collaborate with internal stakeholders to deliver consistent business outcomes.

- Support business continuity and emergency response activities when required.

What We're Looking For

You are a results-driven people leader with a passion for coaching, performance and customer service.

You'll bring:

- Previous leadership experience within a contact centre, reservations or travel environment.





- Strong knowledge of the cruise and travel industry.

- Experience developing and managing high-performing sales and service teams.

- Proven success in coaching individuals to exceed sales, conversion and service targets.

- Strong stakeholder management and communication skills.

- Excellent organisational skills and attention to detail.

- The ability to influence, motivate and inspire others.

- Experience with GDS systems and travel reservations platforms is highly regarded.

What's In It for You?

At Helloworld Travel, we believe great people deserve great opportunities.

Benefits Include:

- Staff travel discounts

- Cruise industry educational opportunities and ship inspections

- Career development and progression opportunities

- Regular team celebrations and industry events

- Employee Assistance Program

- Discounted health insurance

- Supportive and inclusive team culture

Why Helloworld Travel?

Our people are at the heart of everything we do.

We are committed to creating an environment where everyone feels valued, respected and empowered to succeed. We celebrate diversity, encourage innovative thinking and provide opportunities for our people to grow their careers while making a genuine impact.

If you're ready to take the next step in your leadership journey and help shape the future of our cruise business, we'd love to hear from you.

Apply Today

Join a business that is passionate about travel, committed to excellence, and focused on creating extraordinary experiences for our customers, partners and people.

Take the next step in your career and come aboard with Helloworld Travel.

Apply now with your resume and cover letter.

📌 Team Leader - Cruise Reservations (Sydney)
🏢 Helloworld Travel
📍 Sydney