We are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlets. This is a customer facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.
Key responsibilities
- Oversee daily operations across one or more outlets
- Lead and manage frontline staff, including detailers, cashiers and service coordinators
- Ensure high standards of customer experience and satisfaction
- Manage stock levels, procurement, inventory control and vendor relationships
- Monitor and improve KPIs including revenue, customer retention, service times and feedback scores
- Handle customer issues, resolve complaints and ensure timely service delivery
- Implement marketing campaigns, upsell services and drive customer engagement
- Maintain compliance with safety,
hygiene and quality protocols
About you
- Relevant diploma level qualification or higher
- Minimum 1 year experience of retail or service outlet management
- Prior experience in the automotive, hospitality or franchise operations space will be highly regarded
- Solid people management and team leadership skills
- Proven track record of hitting sales and customer service targets
- Excellent communication and interpersonal skills
- Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace
About us
Guru Kirpa Wash Club Pty Ltd trading as Silver Sponge HandCar Wash Garden City provides a local, high-quality car wash service to the Perth community.
📌 Retail manager (Booragoon)
🏢 GURU KIRPA WASH CLUB
📍 Booragoon
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