You will coordinate operations, quality and compliance across all homes — working directly with Team Leaders, the Director and external stakeholders to keep services running well and standards high.

The majority of your time is internal — operations, documentation, compliance and quality. The rest involves referral coordination, SC relationships and stakeholder engagement.

This is not an administrative role. You will need to exercise judgment, follow things through without being chased, and be comfortable driving accountability in people you do not manage.

Operations & Quality
Coordinate operational follow-up across all SIL homes and work directly with Team Leaders to drive outstanding actions to resolution
Review shift notes, care plans, risk assessments and participant records as a quality lens, not a paperwork exercise
Follow up incidents and corrective actions to ensure they are properly closed
Maintain compliance registers, track staff credential expiry dates, and keep Care Aid audit-ready
Coordinate participant reviews and ensure agreed actions are followed through
Support participant onboarding and current service commencements
Identify gaps in systems,



documentation or service delivery and resolve or escalate them with a clear recommendation
Prepare concise operational and quality updates for the Director
Improve internal processes and checklists as Care Aid continues to grow

Operations & Quality
Coordinate operational follow-up across all SIL homes and work directly with Team Leaders to drive outstanding actions to resolution
Review shift notes, care plans, risk assessments and participant records as a quality lens, not a paperwork exercise
Follow up incidents and corrective actions to ensure they are properly closed
Maintain compliance registers, track staff credential expiry dates, and keep Care Aid audit-ready
Coordinate participant reviews and ensure agreed actions are followed through
Support participant onboarding and recent service commencements
Identify gaps in systems, documentation or service delivery and resolve or escalate them with a explicit recommendation
Prepare concise operational and quality updates for the Director
Improve internal processes and checklists as Care Aid continues to grow

Pay: $85,000.00 – $95,000.00 per year

Benefits:
Employee discount
Travel reimbursement

Work Location: In person

📌 Senior Operations & Quality Coordinator Jordanville (Melbourne)
🏢 Care Aid Australia
📍 Melbourne