About the role

The role is based in Albury with regular days at the Wodonga clinic. You'll run the front desk and the administration behind it. We need to fill this quickly, so we're interviewing as applications come in and can start the right person straight away.

Key responsibilities
Greeting patients, answering the phone and managing the appointment book across both clinics
HSP voucher and maintenance claims, DVA, NDIS, HICAPS and private billing
Patient recalls, reminders and reappointments
Ordering stock, batteries and consumables
Keeping the practice management system, Counselear, accurate and current, along with day-to-day Outlook and Teams
Keeping the clinic clean and tidy, stocked and ready for the day ahead

About you
Most of our patients are over 60 and many wear hearing aids. A busy reception area is hard work for them, so we're looking for someone who speaks clearly, faces the person they're talking to, and doesn't mind repeating themselves as often as it takes.
Transparent, friendly communication on the phone and in person
Accuracy with patient details, dates and billing codes
The ability to keep the phone, the front desk and the audiologists all moving at once
Willingness to learn new software




Discretion with patient information
Good attendance and punctuality

You'll also need:
Full Australian work rights
Strong spoken and written English
A driver's licence and reliable transport, as the role covers both the Albury and Wodonga clinics
Availability for the rostered days
Two contactable professional references

Experience in medical, dental or allied health reception, or with Medicare Online, HICAPS, DVA or HSP claiming, is practical but not essential.

About us

Essence Audiology is an independent hearing clinic, owned and run by audiologists, with practices in Albury, Wodonga and Wagga Wagga. We're not owned by a hearing aid manufacturer and we're not part of a chain. Many of our patients have been with us for years and know the team by name.

Advantages
We'll pay more for experience in the hearing industry.
Part-time, three or four days a week. If you're looking for full-time work, tell us in your application and we'll discuss it.
No weekends and no after-hours work
A small team of three audiologists and three receptionists
Training on our systems and our claiming processes

📌 Reception And Administration Coordinator Albury
🏢 Essence Audiology
📍 Albury