KPS Australia is home to Australia’s most trusted smoke alarm brands – Red Smoke Alarms & Emerald Alarms. We’re known for our reliability, exceptional customer service, and expert product knowledge. As we continue to grow, we’re looking for a Warranty Technician to join our thriving team and help strengthen the delivery of outstanding service to our valued customers.

Details about the role:

Location: Chevallum, 4555

Responsibilities:
Receive and log returned products from customers and into our warranty platform
Visually inspect items for damage, tampering, misuse, and signs of normal wear
Perform functional testing using standard test procedures, checklists, and equipment to confirm reported faults
Guided by our warranty system, classify each return (e.g., manufacturing defect, customer‑induced damage, no fault found, incorrect use)
Determine warranty eligibility based on our warranty policy terms and test results
Support the submission of warranty claims to suppliers with supporting evidence (photos, test data, serial numbers).
Maintain accurate records of all inspections, tests, decisions in the warranty system
Identify recurring faults or potential product issues and report trends to internal teams
Follow workplace health and safety procedures,



including protected handling of electrical products and batteries
Keep work area, tools, and test equipment organised and in protected working order

Skills and Knowledge:
Ability to follow test procedures, checklists, and warranty policies consistently
Good documentation skills and attention to detail for claim records and reports
Basic data literacy to spot trends and summarise findings for other teams
Familiarity with RMA/warranty systems, spreadsheets, and basic office software.

About You:
You take real pride in your work and hold yourself to a high standard.
You have a sharp eye for accuracy and detail
You enjoy being hands‑on and organized in a quick‑paced workplace.
You’re always looking for better, smarter ways to do things.
You’re someone who cares — about the team, the customer, and the details.

Bonus Points If You:
Have prior electronic or warranty processing experience
Are familiar with inventory management systems
Have a flair for organization and love a tidy workspace

If you thrive on structure, value doing things right the first time, and are looking for a part‑time opportunity where you can make a difference, we’d love to hear from you.
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📌 Warranty Technician Chevallum
🏢 K.P.S. AUSTRALIA
📍 Chevallum