Service Desk Analyst – SharePoint & M365 Migration Support

About the role

Our client, a Sydney-based managed services provider, needs a disciplined Level 2 service desk analyst with real SharePoint Online depth to hold the front line through an active M365 migration. Initial three month contract with solid potential for extension, based from our Sydney CBD office.

Immediate start available for the right person.

What you'll be doing
Owning SharePoint tickets — triaging, prioritising and closing, with accurate notes and disciplined follow-up on anything that stalls
Level 2 service desk and desktop support for users across multiple sites
Troubleshooting SharePoint Online
Supporting the wider M365 estate: Exchange Online, OneDrive, and Entra ID
Writing knowledge articles so recurring issues stop recurring
Keeping users and the project manager informed at all times

What we need from you




Level 2 service desk and desktop support experience
Robust triage and prioritisation discipline, with the attention to detail
Transparent written and verbal communication
Genuine SharePoint Online troubleshooting ability
Hands-on with ITSM tooling, ideally Freshservice
Knowledge article authoring — something another engineer would actually use
Breadth across M365: Exchange Online, Teams, OneDrive, Entra ID
Available for an immediate start
Australian working rights

What's on offer
Immediate start on an initial three month contract, with genuine potential to extend
Competitive hourly rate, negotiable on experience
Varied work across client environments during an active migration
Autonomy: you'll run the queue your way, not follow a script

📌 Service Desk Analyst – Sharepoint & Sydney
🏢 System Squared
📍 Sydney