Primo Foods is looking for a Customer Service Representative to join our Sales team at Greenacre for a 3-month fixed term contract.

Reporting to the Customer Service Manager, this role serves as the first point of contact for internal and external customer needs, supporting activities across pricing, orders, queries, campaigns, issue management, customer maintenance and claims investigations. This role plays a key role in coordinating customer support activities, ensuring accurate order management and maintaining strong relationships across customers and internal business functions.

Key Responsibilities
Process customer orders accurately and respond to order-related enquiries in a timely manner
Service existing customers by responding to product and service-related enquiries
Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion
Build and maintain solid customer relationships through ongoing communication and support
Support Sales teams with customer enquiries, data entry, and claims resolution activities
Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
Collaborate with internal stakeholders regarding stock availability and potential shortages




Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

What You'll Bring
Experience managing orders, customer records, pricing administration and general sales support activities
Robust customer service skills with the ability to provide effective solutions and manage customer enquiries professionally
Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders
Proficiency in Microsoft Office applications and willingness to learn new systems
Solid organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

Why Join Primo?

At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:
Discounts on health insurance and a range of leading retail partners
Exclusive savings at the Primo butcher & deli shop
Free onsite parking for an easy commute
Gain experience working in a leading FMCG organisation

If you're a customer-focused professional who thrives in a fast-paced environment, we'd love to hear from you.

📌 Customer Service Representative Greenacre
🏢 Primo Smallgoods
📍 Greenacre