Adairs & The Chance: We are on an exciting journey to become Australia’s Ultimate Home Style Destination. Our Customer Service team plays a key role in that mission, working hand-in-hand with our store teams to deliver memorable experiences across every customer interaction.

This isn’t your typical big corporate call centre. You’ll join a friendly, diverse, and supportive team in our, where your energy and empathy can truly make a difference.

We’re looking for Customer Service Representatives to join our team from August through February , supporting our busiest sales periods. You’ll handle customer enquiries across multiple channels (phone, email, chat, and social media), providing timely, thoughtful solutions that make every interaction a positive one.

How You’ll Spend Your Day
Assisting customers with enquiries on orders, products, deliveries, and returns
Coordinating with delivery partners to resolve issues quickly and effectively
Providing support to our stores and internal teams
Completing admin and ad hoc tasks to keep things running smoothly

What You’ll Bring
A positive, can-do attitude and genuine passion for outstanding customer experiences
Empathy, professionalism and excellent communication skills (written & verbal)




Strong active listening and problem-solving skills
Ability to stay organised and manage multiple priorities in a fast-paced workplace
Confidence using computer systems and learning new applications
Availability of 2–3 days per week, Monday–Friday (9am–5pm), with flexibility for occasional late nights or weekends during major events

Make Home Your Career At Adairs, our people are everything. We’re passionate about creating a workplace that’s fun, supportive, and full of opportunities to grow. Here’s what you’ll enjoy:
A passionate, high-performing team who love what they do
Fantastic team discounts – 50% off full-price styles, 15% off sale items, plus free shipping
Access to exclusive sample sales
Support from our EAP partner for health, financial, and personal wellbeing
Tailored learning and development through our Adairs Academy
A wellness program with free events to help you maintain work-life balance

What’s Next If you’re ready to bring your passion for people to a brand that truly values it, click ‘Apply Now’ to submit your resume and join our Customer Service team at Adairs.

📌 Customer Service Officer Victoria (Australia)
🏢 Adairs Retail Group
📍 Australia