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Client Care Manager

Client Care Manager

Location: Lyneham, Canberra

Animal Emergency Australia are looking for a passionate client care manager to join AES Canberra.

About the Role: We are seeking an experienced Client Care Manager (CCM) to lead our energetic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.

As Client Care Manager, you will:
Lead and coach a team of Client Care Representatives
Champion a culture of empathy, accountability, and service excellence
Oversee FOH operations including rostering, workflows, and service delivery
Drive referral relationships and community engagement
Collaborate with hospital leadership to deliver business growth and exceptional care

About You: You’re a natural leader who thrives in a fast-paced, client-facing setting and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.

You’ll bring:
Leadership experience managing a team in a customer-focused environment
High-level communication,



conflict resolution and coaching skills
Proven ability to manage operations and improve service workflows
Marketing or community engagement experience (desirable)
Veterinary, medical or emergency services background (advantageous, not essential)

Why Join Us?
Competitive wages ($85,000-$92,000) + 17.5% Annual Leave loading + plus super
Significant discounts on pet treatments and products
Access to our Fitness Passport program
A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts
Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support)
Career development opportunities, including leadership, and management training
The ability to grow within the company, with internal promotions and transfers available
Adaptable roster structures for improved work-life balance
Practical perks like stocked snack cupboards

Step into a leadership role that makes a difference – for pets, clients, and your team. !

Canberra

Location: 2 Barton Highway Lyneham, ACT 2602

Employment Type:
Full Time (Permanent)

📌 Client Care Manager Canberra
🏢 Animal Emergency Australia
📍 Canberra