About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. You will work across both of our practice sites: Wakefield Gardens Surgery in Ainslie and The Surgery on Manuka Terrace in Manuka.

Shifts are rostered Monday to Friday between 7.30am and 6.00pm, and Saturday 8.00am to 12.30pm on a casual basis, with flexibility to cover both sites as needed. This would include covering annual leave and short notice sick leave.

We're looking for a friendly, organised and reliable Casual Medical Receptionist to join our team, working across both of our practice sites:
Wakefield Gardens Surgery — Ainslie
The Surgery, Manuka Terrace — Manuka

Availability required
Monday to Friday, between 7.30am and 6.00pm
Saturday, 8.00am to 12.30pm

Shifts are rostered across these hours on a casual basis, with flexibility to cover both sites as needed.

About the role

As the first point of contact for our patients, you'll play a key role in keeping our practice running smoothly. Day-to-day responsibilities include:
Greeting patients and visitors, and managing check-in at reception
Answering and directing phone calls




Scheduling and confirming patient appointments
Processing payments, invoices and Medicare/health fund claims
Managing patient records and correspondence with accuracy and confidentiality
Liaising with GPs, nurses and other staff to support daily clinic operations
General administrative duties as required

What we're looking for
Previous medical reception or healthcare administration experience is preferred, but not essential — training will be provided
Excellent communication skills and a warm, professional manner with patients
Solid attention to detail and the ability to multitask in a busy workplace
Comfortable using practice management and Medicare software (or willing to learn)
Reliable, punctual and able to work the required roster across both sites

What we offer
Supportive and friendly team workplace across two well-established practices
Casual hours — no two days the same
Pay negotiable based on experience, in line with the relevant award

Only shortlisted applicants will be contacted.

📌 Casual Medical Receptionist Ainslie
🏢 Wakefield Gardens Surgery
📍 Ainslie