$40–$45ph + super | 6-month contract, likely to extend
Global exposure across AU, NZ, East Asia & the US
Hybrid working | Alexandria | Supportive team of 8

We’re hiring a Collections Officer to join a global, ASX-listed software company in an initial 6-month contract, with a solid likelihood of extension. Joining an established team of eight, you’ll manage accounts across Australia, New Zealand and East Asia , with some exposure to the US. This is a great prospect for someone who enjoys investigating payments, solving problems and working with stakeholders across different regions and currencies.

You don’t necessarily need to come from a traditional collections background. We’re open to experience across payments, banking operations, reconciliations, financial operations, accounts or collections .

What you’ll be doing
Manage collections and account queries across multiple regions
Investigate and trace payments
Reconcile accounts and resolve discrepancies
Manage disputes and escalate more complex matters when required
Communicate with customers and internal stakeholders globally
Manage larger-value items and ledgers
Ability to work across different currencies, including exposure to FX and withholding tax

Around 80–90% of communication is via email ,



with phone calls generally used for escalations and more complex matters.

What we’re looking for
Experience across collections, payments, reconciliations, banking operations, accounts or similar
Strong written communication skills and confidence picking up the phone when required
Tech-savvy and comfortable learning new systems
Proactive, curious and confident investigating issues
Strong attention to detail
Good judgement and the ability to know when something needs further investigation or escalation
Comfortable working in a rapid-paced, global environment

What’s on offer
$40–$42 per hour + super
Initial 6-month contract with strong likelihood of extension
Hybrid working – Monday, Tuesday and Thursday in the Alexandria office, with two days from home
Exposure to global accounts and stakeholders
Join an established and supportive team
Work for a well-regarded, high-growth global software company
Great office advantages including team events, free lunches, onsite barista and more

Available to start immediately and interested in joining a global business where you can broaden your experience? Apply now for an immediate interview. WHV Accepted.

📌 Collections Officer Sydney
🏢 Keegan Adams Recruitment
📍 Sydney