Our client is a well-established industrial manufacturing business, supplying high-quality products to a broad customer base across Australia. Known for their reliability and robust service standards, they operate in a fast-paced, team-focused environment and pride themselves on delivering practical solutions and consistent support to their customers and distributors.
The Role
Handle customer orders, quotes, and enquiries via phone and email, ensuring accuracy and timely turnaround
Support customers and distributors with product, freight, and billing queries in a professional and helpful manner
Troubleshoot issues and see them through to resolution, escalating where required
Work closely with sales and operations to track orders, deliveries, and provide updates
Maintain accurate data entry across systems (SAP/ERP) while managing multiple tasks and priorities
Build and maintain strong customer relationships through consistent and reliable service
About You
Previous experience in customer service or internal sales within manufacturing, industrial, or related settings
Strong attention to detail with the ability to manage multiple priorities
Confident using systems such as SAP or similar ERP platforms
Excellent communication skills and a proactive, solutions-focused approach
Ability to work collaboratively across teams
What’s On Offer?
This is a Monday to Friday role (8:00am – 4:00pm) based in Eagle Farm, QLD, offering onsite parking, a supportive team environment, and the prospect to grow your skills within a stable and expanding industrial manufacturing business.
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📌 Customer Service Representative Queensland (Australia)
🏢 Blackbook Executive
📍 Australia
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