Jumbo Interactive Limited is seeking a senior leader to head customer support across brands including Oz Lotteries in Brisbane. You will oversee a team, ensure high-quality outcomes, and partner with quality and process leads to uplift capability and implement current tools.
You’ll manage SLAs, rosters, escalations and performance, while driving improvements in response times, no-touch resolutions, and customer satisfaction in a hybrid Brisbane model.
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📌 Customer Support Operations Leader Brisbane City (Australia)
🏢 Jumbo Interactive
📍 Australia
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