Greater Northern Community Services – Broadmeadows VIC
Greater Northern Community Services is a registered NDIS provider committed to delivering reliable, respectful and participant-centred supports.
Our Support Coordination team works closely with participants, families, providers and multidisciplinary stakeholders to help participants navigate the NDIS, overcome barriers and establish appropriate and sustainable supports.
As GNCS continues to grow, we are looking for an experienced Specialist Support Coordinator who can contribute not only to their own participant caseload but also to the ongoing development and strength of our Support Coordination team.
About the role
Greater Northern Community Services (GNCS) is seeking an experienced and highly capable Level 3 Specialist Support Coordinator to join our team on a part-time basis.
This is a senior Support Coordination role suited to an experienced professional who is confident working with NDIS participants with complex needs, significant barriers, multiple service systems and higher levels of risk.
You will manage an allocated participant caseload while also contributing to complex case discussions, stakeholder coordination, mentoring and the ongoing quality of Support Coordination services within GNCS.
We are looking for someone who can work independently, take ownership of their caseload and confidently navigate complex participant situations while maintaining strong relationships with participants, families, providers and other stakeholders.
Key responsibilities
Deliver Level 3 Specialist Support Coordination to participants with complex support needs




Identify and address complex barriers affecting the implementation of participants' NDIS plans
Coordinate multiple providers, services and stakeholders to establish effective and sustainable supports
Develop participant service plans and implementation strategies where required
Manage complex situations involving service breakdowns, housing instability, hospital discharge, behaviours of concern, safeguarding concerns or significant changes in circumstance
Facilitate and lead multidisciplinary meetings, case conferences and stakeholder discussions
Support participants to understand and effectively implement their NDIS plans
Connect participants with appropriate NDIS-funded, mainstream and community supports
Monitor participant funding, service utilisation and progress towards identified goals
Prepare high-quality progress reports, review reports, case summaries and supporting documentation
About you
Strong experience working within NDIS Support coordination
Demonstrated experience with Specialist Support Coordination and/or complex participant cases
Robust knowledge and understanding of the NDIS
Experience working with participants with complex disability, psychosocial, behavioural, housing or health-related needs
Strong stakeholder management and relationship-building skills
Excellent written and verbal communication skills
Strong report writing, case management and documentation skills
Confidence managing complex, challenging and higher-risk situations
Strong problem-solving and decision-making skills
Excellent organisational and time-management skills
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📌 Level 3 Specialist Support Coordinator – Part-Time (Victoria)
🏢 GREATER NORTHERN COMMUNITY SERVICES
📍 Victoria