BizTx Manager
Application Deadline:11 September ****
Department:BizTX
Employment Type:Permanent - Full Time
Location:Australia
Description
Great People Work Here.
Twinings & Co has a proud history spanning over 300 years and operates on a global scale.
With strong brand positioning we are viewed as a market leader in our field.
The Australian operations continue to enjoy a positive growth trajectory.
We are a high performing business that is focused on employing the best talent in the market to deliver on the business' clear vision for success.
Responsible for leading the local IT function and team as the primary technology partner for Twinings Australia, ensuring reliable IT operations, supporting business growth and sustainability through technology, and driving key projects, business analysis, and problem resolution.
The role requires solid communication, relationship building, people leadership, and stakeholder management across the Australian senior leadership team, local IT team, global BizTX teams, and the APAC Transformation Director to ensure Australia's technology requirements are clearly understood, prioritised, and delivered in line with regional and global transformation priorities.
Key Responsibilities
Business Partnership & Technology Leadership
Serve as the primary IT contact and trusted technology partner for the Australian team
Understand Australian business priorities and translate them into clear technology requirements, solution options, and delivery prioritiesIdentify opportunities to improve efficiency, productivity, compliance, and customer experience through technology
Build strong relationships with Australian business stakeholders and senior leadership, global BizTX teams, and regional transformation partners to align local needs with global priorities
Communicate clearly and confidently with senior leaders, translating technical concepts into practical business implications, risks, and decisions.
IT Operations & Service Delivery
Own day-to-day IT operations
Ensure availability and performance of business applications, and end-user services
Manage incidents, escalations,



root-cause analysis, and service improvements
Coordinate with global BizTX teams, vendors, outsourced support teams, and the APAC Transformation Director to ensure local service needs and priorities are effectively managed.
Hands-on Solution Delivery
Personally perform business analysis and requirement gathering, ensuring Australia's technology needs are clearly captured, challenged, prioritised, and communicated
Design and implement local technology solutions
Support business Applications, reporting, integrations, data analytics, and other business systems
Develop prototypes, dashboards, reports, and automation solutions where required
Troubleshoot complex business and system issues directly.
Project & Transformation Management
Lead end-to-end delivery of local IT and digital transformation projects, coordinating with the APAC Transformation Director where regional alignment, governance, or delivery support is required
Define scope, budget, timeline, risks and success measures
Drive project execution and benefit realisation
Coordinate business testing, training, and change management activities.
Budget & Vendor Management
Develop and manage annual local IT budget
Evaluate and negotiate with technology vendors
Ensure cost-effective procurement and utilization of IT resources
Monitor project and operational spending.
Governance, Security & Compliance
Ensure compliance with corporate IT policies and security standards
Manage technology risks and business continuity planning
Support audits and regulatory requirements.
People Leadership
Lead and manage the local IT team and external partners, setting clear priorities, expectations, and ways of working
Coach, support,



and develop team members to build technical capability, business partnering skills, and accountability
Provide day-to-day leadership, performance guidance, and prioritisation support to ensure the team delivers reliable service and business-focused outcomes
Foster a culture of accountability, collaboration, innovation, and continuous improvement across the local IT function
Lead by example and remain actively involved in detailed execution when required.
Skills, Knowledge and Expertise
Strong communication, stakeholder management, relationship-building, and people leadership skills
Demonstrated experience leading, coaching, and developing an IT or technology team, including managing priorities, performance, and service delivery outcomes
Bachelor's degree in computer engineering, Computer science, or related fields
8–12+ years of IT experience
Strong background in ERP, Data & Analytics including PowerBI, System Integration, and Project Management
Robust technical skills in System Integrations, Database Management, Data Warehouse and Data Analytics, mainly Microsoft SQL
Capable of operating at both strategic and operational levels, with a willingness to work on detailed tasks when required
Ability to engage directly with users to diagnose detailed business issues, gather requirements, and shape practical technology solutions
Willingness to occasionally work outside standard Australian business hours where required to support regional and global collaboration
Desirable
Experience working in a multi-country, regional, or global technology environment
Exposure to SAP or major ERP transformation programs
Experience with Power Platform, automation, or low-code tools
Experience supporting business change management, adoption, and training for technology solutions
Benefits
Additional 1% Superannuation
Flexible / Hybrid working options
Birthday Day Leave
Discounted Twinings Co products
Access to LinkedIn Learning
Access to ABF Networking, connect, collaborate, and grow across the ABF Group.
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