Import/Export Customer Service Operator (Melbourne, Brisbane and Perth)
Import / Export Customer Service Operator
Company
Across the Ocean Shipping
Location
Employment Type
Full-time
About the role
The Import / Export Customer Service Operator will be responsible for managing import and export shipments from start to finish across airfreight and seafreight (LCL & FCL).
This role requires robust operational knowledge, excellent customer service skills, and the ability to work closely with both local colleagues and our offshore Philippines team.
You will be hands-on, detail-oriented, and proactive in ensuring shipments move smoothly while avoiding unnecessary costs such as wharf storage and container detention.
You will be expected to have a very good phone manner and be able to communicate via phone and email clearly.
You will be expected to follow up on all shipments and offer exceptional customer service.
Key responsibilities
End-to-end processing of import and export bookings
Booking transport with airlines, ocean carriers, and local service providers
Managing airfreight, seafreight LCL and FCL shipments
Coordinating shipment milestones from booking through to final delivery
Preparing and reviewing shipping documentation including Bills of Lading / Air Waybills, Certificates of Origin, and Consular and specialist documentation
Ensuring documentation accuracy and compliance with international trade requirements
Using CargoWise to manage shipments, costs, and operational workflows
Liaising closely with overseas agents and carriers
Acting as a primary point of contact for customers regarding shipment status




Proactively managing shipments to avoid wharf storage, demurrage, and container detention
About you
Proven experience in an import/export or freight forwarding role
Strong working knowledge ofCargoWise
Solid understanding of Incoterms, airfreight operations, and seafreight LCL and FCL
Experience booking shipments with airlines and ocean carriers
Knowledge of customs clearance processes and brokerage coordination
Ability to manage shipments end-to-end with minimal supervision
Strong attention to detail and organisational skills
Excellent written and verbal communication skills
Calm under pressure and able to manage multiple shipments simultaneously
Team player who thrives in a small team environment
About us
Across the Ocean Shipping is a growing international freight forwarding company headquartered inCremorne, Victoria, with branch offices inBrisbane,Perth, andLos Angeles.
We provide end-to-end logistics solutions across air and sea freight.
With a strong operational backbone and a collaborative offshore support team in Philippines, we pride ourselves on service excellence, accuracy, and proactive shipment management.
One of our core strengths is our ability to look outside the box, and continue to find ways to evolve, and move with technology advances within the industry.
We are not a traditional freight forwarder in the respect that we like to break the mould, we invest heavily in technology so that we can give clients full visibility on their shipments, and we are strong on integration with clients.
We are seeking experienced Import / Export Customer Service Operators to join our Melbourne, Brisbane and Perth teams.
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📌 Import/Export Customer Service Operator (Melbourne, Brisbane And Perth)
🏢 seek.com.au
📍 Melbourne