25 Martin Pl, Sydney NSW ****, Australia
Role Purpose
The Floor Manager is the face of Cabana Bar during service — the person guests remember, the energy that sets the tone, and the leader who makes every shift feel like the best one yet.
Sydney CBD's largest outdoor terrace is entering an exciting new chapter, and we're looking for someone who can lead from the floor and bring the Cabana Time energy to every guest, every shift.
This is a floor-focused leadership role, with minimal administrative responsibility.
The focus is on being visible, engaging with guests, coaching the team, and maximising every service opportunity.
Key Responsibilities
Guest Experience & Floor Leadership
Lead the floor during service and set the standard for warm, confident hospitality
Welcome guests, manage the flow of the terrace and ensure every table feels personally looked after
Build relationships with regulars and create memorable experiences that keep guests coming back
Resolve guest concerns quickly and professionally
Maintain the energy, pace and atmosphere of the venue throughout service
Drive revenue through genuine, knowledgeable and confident service
Lead the team in upselling cocktails, premium drinks, food and additional experiences
Identify opportunities to increase spend through recommendations and guest engagement
Monitor table spend,



beverage sales and overall service performance
Lead by example by actively engaging guests and making recommendations
Brief and motivate the team before each service
Coach staff on service standards, product knowledge and selling techniques
Stay present on the floor and provide real-time feedback and support
Recognise solid performance and address service issues immediately
Help create a positive, energetic and accountable service culture
Operations
Work closely with the kitchen and bar to ensure smooth, seamless service
Monitor bookings, table flow and guest pacing across the terrace
Support opening and closing procedures without becoming heavily involved in back-office administration
Escalate larger operational or staffing issues to senior management
Ideal Candidate
Strong natural hospitality and guest engagement skills
Confident selling cocktails, premium drinks and food
Energetic, personable and comfortable being the centre of the floor
Strong understanding of service flow and team leadership
Commercially aware without making the guest experience feel transactional
Enjoys coaching people and leading by example
Organised enough to manage the essentials, but primarily a hands-on floor operator
#J-*****-Ljbffr

📌 Floor Manager (New South Wales)
🏢 Cabana Bar
📍 New South Wales