Internal Sales and Customer Service Representative
Yeti Civil Products is an Australian manufacturer and supplier ofstainless steel drainage systems, access covers and specialised drainage solutionsfor the commercial construction, plumbing and civil industries.
We supply both standard products and custom-made solutions, working closely with builders, plumbers, contractors and project teams to solve practical site and design challenges.
Our value to customers goes beyond simply supplying a product.
Our specialist product knowledge, local manufacturing capability and practical understanding of construction allow us to recommend solutions that work, respond quickly to project requirements and help our customerssave time, reduce problems on site and control project costs.
We are looking for a client focusedInternal Sales & Customer Service Representativeto become an important link between our customers and our production team.
The role combines customer service, quoting, proactive sales, order management and coordination of customer requirements through to delivery.
This is customer serviced based sales at its finest where we offer real value to our clients.
The initial focus will be on our established range of standard products.
As your product knowledge develops, there will be an opportunity to progress into more technical and custom product quoting.
The Role
You will be responsible for supporting customers throughout the sales and order process, including:
Responding to customer enquiries by phone and email
Preparing quotes and processing sales orders
Providing product information, pricing and basic technical support
Following up quotes, enquiries and sales opportunities
Proactively contacting previous customers and potential leads




Tracking orders and keeping customers updated on lead times and delivery
Maintaining customer and sales information within our CRM and ERP systems
Coordinating with production to schedule and prioritise orders
Monitoring stock availability and managing backorders
Arranging freight and preparing dispatch documentation
Identifying opportunities to upsell or cross-sell suitable products
Assisting with sales campaigns and targeted customer follow-up
Contributing to improvements in our sales and customer service processes
About You
We are looking for someone who is:
Has a proven track record and minimum 2 years experience in trade based sales
Confident communicating with customers over the phone and by email
Organised and capable of managing multiple enquiries and orders
Proactive and comfortable following up customers and sales opportunities
Accurate with quoting, order entry and administration
Commercially minded and interested in developing strong product knowledge
Comfortable working with CRM, ERP or similar business systems
Able to work closely with sales, production and logistics teams
Interested in understanding customer requirements and helping find the right solution
Experience ininternal sales, customer service, construction products, plumbing supplies, manufacturing or a technical product environmentwould be highly regarded.
Why Join Yeti?
This is an chance to join a specialised Australian manufacturer where you can develop strong product and technical knowledge while taking genuine ownership of customer relationships and sales opportunities.
For the right person, the role offers scope to progress from standard product sales intocustom quoting, technical sales and greater commercial responsibility.
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📌 Internal Sales And Customer Service Representative (Melbourne)
🏢 Yeti Civil Products
📍 Melbourne