Are you a detail-oriented leader with a passion for quality, accuracy, and team development?
Ambrose Construct Group is seeking a Submissions Team Leader to lead a high-performing team responsible for delivering quality documentation and exceptional service to our insurance clients across Australia.
This is an excellent opportunity for someone with strong administration, reporting, and leadership experience who thrives in a fast-paced, KPI-driven environment.
About the Role
Reporting to the National Submissions Leader, you will oversee the day-to-day operations of the submissions team, ensuring documents are reviewed, completed, and submitted accurately and within agreed service timeframes.
You will play a key role in managing workflows, supporting team performance, maintaining quality standards, and building strong relationships with both internal and external stakeholders.
Key Responsibilities
Lead, mentor, and support members of the Submissions Team
Assist with recruitment, onboarding, and training of new team members
Allocate daily workloads and monitor team performance against KPIs
Review quotes, estimates, reports, and documentation for accuracy, formatting, grammar, and compliance
Manage submission lifecycles and ensure service level agreements are consistently met
Monitor and maintain reporting requirements and weekly KPI reporting
Build strong relationships with field supervisors, estimators, and insurer representatives
Support process improvements and identify opportunities to enhance operational efficiency
Assist with auditing, compliance activities, and issue resolution when required




Contribute to the ongoing development of team processes, procedures, and training materials
About You
To be successful in this role, you will possess:
Previous experience in a team leadership, administration, or coordination role
Solid attention to detail and commitment to quality outcomes
Excellent written communication, grammar, and proofreading skills
Advanced computer skills and confidence using Microsoft Office and multiple systems
Strong organisational and time management skills
The ability to manage competing priorities in a deadline-driven environment
A positive, collaborative attitude and commitment to team success
Experience reviewing detailed scopes of work, estimates, or technical documentation will be highly regarded
Typing speed of approximately 60 WPM or higher
What Ambrose Construct Group can offer
A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
A competitive remuneration package based on your experience level.
Access to our Employee Assistance Program.
A Referral program that awards you with $**** for referring a successful candidate, so you can be rewarded for supporting your team's growth.
A seamless induction, professional development and learning opportunities.
Modern office facilities and resources.
Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.
Ambrose Construct Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Please note: Only short-listed applicants will be contacted.
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📌 Submissions Team Lead (Melbourne)
🏢 Ambrose Construct Group
📍 Melbourne