This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.
As a Lead Repair Coordinator, you'll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes, and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.
Key Responsibilities
Lead and support a team of repair coordinators, providing guidance and support across daily workflows
Oversee the coordination of multiple insurance repair projects from initial approval through to completion
Manage job allocation, scheduling, work orders and project priorities
Monitor project timelines, KPIs and workflow performance
Handle escalations and resolve issues to maintain strong customer outcomes
Review documentation, compliance requirements and project records for accuracy
Identify opportunities to improve systems, efficiencies and team performance
Assist with training and development of junior coordinators
This Lead Repair Coordinator role is a key position within the business, responsible for overseeing the coordination of insurance repair projects while supporting the wider team to ensure jobs are delivered efficiently, accurately and to a high standard.
As a Lead Repair Coordinator, you'll be responsible for managing repair coordination workflows, mentoring and supporting coordinators, improving processes,



and acting as a key point of contact between supervisors, project managers, trades, insurers and homeowners.
Key Responsibilities
Lead and support a team of repair coordinators, providing guidance and support across daily workflows
Oversee the coordination of multiple insurance repair projects from initial approval through to completion
Manage job allocation, scheduling, work orders and project priorities
Monitor project timelines, KPIs and workflow performance
Handle escalations and resolve issues to maintain strong customer outcomes
Review documentation, compliance requirements and project records for accuracy
Identify opportunities to improve systems, efficiencies and team performance
Assist with training and development of junior coordinators
About You
Extensive experience in repair coordination, insurance repairs, claims management or construction administration
Strong understanding of insurance building workflows and repair processes
Previous experience leading, mentoring or managing a team is highly desirable
Excellent organisational skills with the ability to manage competing priorities
Confident communicator who can build solid relationships with internal teams and external stakeholders
Offer
$80k - $95k + Super (dependent on experience)
Great working environment with flexible hours
Opportunity to take ownership of a key role within the business
Genuine career progression opportunities
Additional information
Beaches, cafés and walking tracks minutes away
Parking onsite available
Lead a close knit team within a growing business
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📌 Lead Repair Coordinator (Melbourne)
🏢 Pathway Recruitment
📍 Melbourne